Ratings based on 177 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.0 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Well equipped and affordable hotel but...
Posted Feb. 17, 2024 on HotelsThe hotel is well located and very affordable but the receptionist is the worse receptionist I have ever seen in my life. Slow and unprofessional. Many clients are standing or asked to wait for 30/45 minutes until he found the reservation. Despite confirmation from Expedia showed by many of them...he is not not busy but he asked customers to be patient for 45 minutes...other hotels in Sousse provide an email address and ask customers to forward confirmation received by emails to the email address... elsewhere in Sousse, the check In is fast. He gives a bad image of an hotel despite working for an hotel which is well located, very affordable and well equipped...customer service is the only star making an hotel shining!
Comment from Hotel Management
Feb. 18, 2024 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Guest,Thank you for your review and for taking the time to give us your impressions. We apologize for any inconvenience you may have felt during the check-in, Please be assured that we take into consideration your impressions that you have shared with us and we will make the necessary adjustments.We hope to welcome you soon in our hotel and show you the improvements achieved.Kindest regards,
by A traveller
Everything great except customer service level
Posted Feb. 11, 2024 on HotelsThe hotel is very well located, very affordable, offering all amenities you would think of...the only issue is with the very very poor customer service level, from the parking to the receptionist via employees working in the restaurant...such a waste as the hotel is very well equipped and very affordable
Comment from Hotel Management
Feb. 15, 2024 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear guest,Thank you for your review and for taking the time to give us your impressions regarding the the location and the hotel facilities. Please know that all the hotel staff is working hard in order to offer a pleasant stay to all our guests. We take into consideration your impressions that you have shared with us and we will make the necessary adjustments.We hope to welcome you soon in our hotel and show you the improvements achieved.Kind regards,
by A traveller
Posted Jan. 26, 2024 on Expedia
Please don’t choice this hotel it’s terrible choice
Comment from Hotel Management
Jan. 27, 2024 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Mehdi,We are sorry to learn that your stay with us was not as pleasant as you expected. All the hotel staff is working hard in order to offer a pleasant stay to all our guests.We hope that you give us a chance to welcome you once again and to show you the improvements achieved.Kind Regards,
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Simone, Thank you for staying with us and for sharing this amazing review. Our priority at Riadh Palms is to provide a memorable experience to all our guests. Your recognition encourages us to continue this effort.We hope to see you soon among us for another unforgettable experience.Kind Regards,
by A traveller
Posted Dec. 9, 2023 on Hotels
Comment from Hotel Management
Dec. 13, 2023 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Richard,We are sorry to learn that your stay with us was not as pleasant as you expected. All the hotel staff is working hard in order to offer a pleasant stay to all our guests.We hope that you give us a chance to welcome you once again and to show you the improvements achieved.Kind Regards,
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Cher Ismail,Nous nous excusons pour tous désagréments que vous avez pu ressentir durant votre séjour. Nous travaillons constamment à améliorer nos services et votre avis est très important pour nous aider à améliorer nos services.Nous espérons que vous nous donnerez l’occasion de vous accueillir de nouveau bientôt pour pouvoir vous montrer les améliorations réalisées dans notre hôtel.Meilleurs Salutations,
by A traveller
Posted Nov. 13, 2023 on Hotels
Comment from Hotel Management
Nov. 18, 2023 by Guest Relations, Hotel Management
Dear Guest,Thank you for staying with us and for the recommendation. We are delighted to read that you had a memorable stay with us. We look forward to welcoming you back soon.Regards,
by A traveller
Posted Nov. 8, 2023 on Expedia
Comment from Hotel Management
Nov. 18, 2023 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected.Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,
by A traveller
Posted Nov. 5, 2023 on Hotels
Comment from Hotel Management
Nov. 18, 2023 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Guest,We are sorry to learn that your stay with us was not as pleasant as you expected.Your feedback is extremely valuable to us as it will help us to improve our services.We look forward to welcoming you back to show you the improvements achieved.Regards,
by A traveller
Posted Nov. 1, 2023 on Hotels
Comment from Hotel Management
Nov. 18, 2023 by Guest Relations Riadh Palms Resort & Spa , Hotel Management
Dear Guest,Thank you for staying with us and for the recommendation. We are delighted to read that you had a memorable stay with us. We look forward to welcoming you back soon.Regards,
