We invested in a resort charge of 10.00, envisioning a tranquil retreat. Unfortunately, this was not the resort experience we had anticipated. The dirty pool and hot tub. The absence of coffee and a malfunctioning TV presented initial challenges. The loud music and persistent banging on the wall and window made rest elusive. We sought an upgrade to escape the noise, and the evening clerk, Amie, graciously offered a solution for the morning. A corner room with two king-size beds and a Marina view awaited us. However, upon checking in, we discovered the day clerk had charged us $40 for the upgrade, yet the room only had one queen bed. We returned to the desk, and though the clerk empathized, no alternative rooms were available. This experience taught us the importance of thorough research.