Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mai 2024
The pillows provided were not sufficiently firm. Soiled towels were provided to us. Upon check-in, we were not provided with comprehensive instructions on how to order room service. Additionally, the telephone in our room was not functional, necessitating the use of my personal mobile phone to contact room service. Despite my initial reluctance to accept a replacement phone, a maintenance staff member arrived approximately 10 minutes later to replace the non-functional phone. The key cards provided did not function properly, requiring us to make an additional trip to the front desk to obtain replacements. We were not informed that our vehicle would be parked at a considerable distance from the hotel, necessitating a lengthy walk. Furthermore, as individuals with allergies and asthma, we were inconvenienced by the close proximity of a smoking area to the main entrance. Additionally, despite being informed that we could pay for parking in cash, the charge was instead added to our room bill. The quality of the food provided was satisfactory. Overall, our experience did not meet the standards typically associated with Hilton and DoubleTree properties.
Commentaires de Gestion de l’hôtel
28 mai 2024 par General Manager, Gestion de l’hôtel
Dear Alesha,Thank you for taking the time to share your constructive feedback. It's disappointing to learn that your stay wasn't what you expected. Although we hope you enjoyed our food, we apologize for other aspects of your experience. Rest assured, we'll discuss your thoughts internally as we work to continually improve. Although we can't change the past, we can do better going forward, and we hope to have a chance to change your perceptions. At your earliest convenience, please reach out to me at the property so that we can further discuss your stay.Sincerely,Dean FeldmeierGeneral Manager
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Nicky, Gestion de l’hôtel
Thank you for your feedback. We hope to welcome you back for a perfect 10/10 next time
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Angel, Gestion de l’hôtel
Thank you for the feedback! Hopefully we can welcome you back soon.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Very friendly and helpful. Kind to my dogs.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Angel, Gestion de l’hôtel
Thank you for the review! I'm glad to hear your stay was great. We hope to welcome you and your furry companions back to the hotel for another wonderful vacation!
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Great property and close to downtown.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Angel, Gestion de l’hôtel
Thank you for the review! Hopefully we'll be able to welcome you back in the future.
par un voyageur de Lewiston
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Angel, Gestion de l’hôtel
Thank you for the feedback, we are always more than happy to help or address any issues while you're in house. Hopefully we can welcome you back for a better stay.
par un voyageur de East Hampton
Publié le 17 févr. 2024 sur Expedia
Great hotel very friendly staff very good experience
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Angel, Gestion de l’hôtel
Ms. Walsh, we're happy to hear your stay was great! I'm glad you enjoyed our lovely staff and facilities, hopefully we can welcome you back in the future.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Hotel staff was very nice, room could have been a little cleaner. The older interior hold stains and makes it feel less clean, but I would stay again if I was to ever go to back to Spokane.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Angel, Gestion de l’hôtel
I appreciate you taking the time to leave this review. I will be sure to pass this along to ensure we address any stains or cleanliness issues. We are currently working on updates as we speak! We are excited to host you next time you're in Spokane.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Angel, Gestion de l’hôtel
We're glad your stay was amazing! Hopefully we can welcome you back in the not-so-distant future.
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Angel, Gestion de l’hôtel
Thank you for your feedback! Happy to hear your stay was fantastic.
