Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2024
The employees are really nice and Accommodating no matter what shift. I'll be returning for future stays for sure.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Nicole,I appreciate your positive remarks about our employees. We are overjoyed to learn that you encountered them as helpful and kind when visiting. We work hard to deliver top-notch customer service, so hearing that our efforts were valued is quite encouraging. We appreciate your input very much and wish you many more wonderful experiences.
par un voyageur
Publié le 23 mars 2024
I arrived and they didn't have a clean room for us. So why was I able to book a room then? I stayed because I already paid for my room and was desperate. Also non refundable too.
Worst Motel 6 I have ever stayed out in my life.
Sink was clogged. Roaches on the wall. Loud neighbors above us. They were up all night long.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Amanda,I deeply regret the various challenges you faced throughout your stay. This falls well below our service standards, and I genuinely apologize for any inconvenience and discomfort you endured. Your detailed input is crucial, and we will promptly address each concern with the utmost urgency. Please know that this does not reflect the level of service we aspire to deliver. I appreciate your patience and understanding and sincerely hope you will grant us another opportunity to surpass your expectations in the future.
par un voyageur
Pictures lied about true appearance
Publié le 17 mars 2024 sur HotelsWe made reservations for the Motel 6 on Rustle Way, in Spokane as there was a storm in CO and we needed another night to avoid the storm returning from Coeur D' Alene for a conference. We stopped at the Motel 6 off highway 2 to check it out. We needed to use the restroom and our room wasn't ready, so the front lady said we could quickly use the staff one as we had been traveling and really needed to go. The hallway REEKED of so much smoke, it was dirty and run down. The lady was very nice though and said the non-smoking rooms were in a different area. My husband so appalled didn't feel we should stay there. We cancelled and spent a lot more money to stay somewhere else. The web site display of the room looked good, but your little reservation desk picture to the left here, that office no way looked like that! We sure learned something. So glad we stopped and looked at it.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tom,We apologize for the unpleasant experience you had. It's important to us that our guests feel comfortable and satisfied with their accommodations. We have shared your feedback with the concerned staff for improvements. Please know that We have accurately provided information about our property on our website. We hope you consider staying with us again in the future, and we'll strive to provide a better experience.
par un voyageur de Cathlamet
Publié le 17 mars 2024
Waiting over 30 min at desk to check in. No one there. Sketchy people. Creepy.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shari,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Angela,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.
par un voyageur
Publié le 9 mars 2024 sur Expedia
The front desk staff was really nice. the room was good.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Malachi,We are pleased to hear that you had a positive experience with our front desk staff and that you found the room to be satisfactory. Our team is glad we could meet your expectations. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
par un voyageur
Motel 6
Publié le 9 mars 2024 sur HotelsIt was just ok. The ceiling lights where burnt and the place looked like it could use some maintenance.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,We're sorry to hear that you encountered issues with the ceiling lights and maintenance. Maintaining a comfortable and welcoming environment for our guests is a top priority, and we apologize for falling short of your expectations in this regard. Your comments will be shared with our maintenance team to ensure that necessary repairs and improvements are promptly addressed. We appreciate your input, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
par un voyageur
Publié le 7 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sara,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Access door on west end not working. Abandon motorhome and cars in parking lot. And if i could leave a photo of.the missing wall light. Bare.wires showing, I would. curtains were dirty old food stuck to cable tv guide. Smell of stale cigarette smoke, even in the non smoking part I was in.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Sophia CSR, Gestion de l’hôtel
Hi Darren,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we're deeply sorry for the issues. Additionally, we understand the importance of a clean and fresh environment and apologize for the smell of stale cigarette smoke. Please rest assured that we will address these issues promptly. We hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Front desk was rude had tweakers hanging around and key cards didn’t want to work half the time
Commentaires de Gestion de l’hôtel
2 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We apologize for the unacceptable experience you had during your stay. Our team strives to provide a welcoming environment, and we are deeply sorry for any rudeness you encountered at the front desk. Additionally, we will address any concerns regarding individuals loitering on the property. We regret the inconvenience caused by the key card issues and will work to resolve them promptly. Your feedback is valuable, and we hope to have the opportunity to serve you with an improved stay.
