Ratings based on 95 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
INCREDIBLE
Posted Jun. 16, 2024 on HomeAwayPictures do not do this place justice! We had the absolute best time.
Comment from Hotel Management
Jun. 17, 2024 by VrboOwner, Hotel Management
Thanks for the great 5-star review! You are welcome back anytime.
by A traveller
A 9.8 out of 10.
Posted Jun. 6, 2024 on HomeAwayThree of us were 70+. Grab bars in the bathrooms would’ve been nice. A railing to go down the back steps and a railing to get in the pool would’ve been great also. Getting old ain’t for sissies. The house was awesome! Was a great staycation! Highly recommend.
by A traveller
Villano Beach getaway!
Posted May 19, 2024 on HomeAwayThe property was perfect for our large family! The pictures matched the home! Nice open floor plan. Pool furniture was nice, but uncomfortable as it was poly wood with NO cushions. The Adirondack chair and side table needs screws tightened, those pieces were coming apart. Pool was dirty when we arrived, cleaning company did not clean until Friday, and our vacation was almost over.
The dishwasher was not working properly, as there was no heat for drying, which explains why the interior was molded very badly and the dishwasher pod did not even dissolve! We just did not use it! I would check it, it may be broken!
The blinds on the back sliding doors had some missing panels to them as well as the door leading to side deck.
Lastly, the towels were disappointing, very thin and short. Not really a bath towel, they were more like towels to dry a car.
These few things mentioned, are minor, and would not keep me from renting this house again!
The house and location is what made it perfect for us!
We will definitely be back!
-Angie Maloney-
Comment from Hotel Management
May 25, 2024 by VrboOwner, Hotel Management
Thank you for the 5-star review! We appreciate your feedback regarding the maintenance issues. We will address these concerns promptly. We look forward to welcoming you back!
by A traveller
Coastal Bliss
Posted May 2, 2024 on HomeAwayVery bad experience! Poor communication from property management, Not cleaned properly, not kept well.
Would never return to this property!!
Very disappointed with Vrbo communication team as they were contacted immediately on our arrival.
Comment from Hotel Management
May 3, 2024 by VrboOwner, Hotel Management
We are sorry you felt you needed to leave a bad review. We are still determining how your communication with us could have been better; you called us immediately after checking in, asking how to work the TV, which is very simple. We assisted you with the TV, and you said it worked fine before the call ended. The last time we spoke, you said your phone was dying and would call back. You did not ask for the housekeeper to return, and you never told us what was wrong with the cleaning or the house. We definitely would have addressed your concerns if given the opportunity. You stayed in a beautiful coastal pool home that is steps from the ocean, and you never shared with us that you had a bad experience.
by A traveller
Great House
Posted Apr. 17, 2024 on HomeAwayThis is the 3rd time we have stayed in this house and would definitely come back. Plenty of room for 6 adults and 2 kids. We love the pool area and the fact that we can bring our dogs. Great location. Has something for everyone - beach and downtown St. Augustine is a quick 10 minute drive away.
by A traveller
Paradise
Posted Mar. 23, 2024 on HomeAwayVery beautiful house with nice bedrooms with tv’s in each room. Full big bathrooms . Just needed an emergency kit . For bandaids & antiseptic cream for cuts & scrapes .
Comment from Hotel Management
Mar. 23, 2024 by VrboOwner, Hotel Management
Thanks for your review. You are welcome back anytime!
by A traveller
Family Reunion
Posted Feb. 28, 2024 on HomeAwayThe selling point for selecting this property was the huge kitchen & dining area, perfect for the 9 of us to reunite for a cousins' family reunion, and it did not disappoint! Beds were very comfy. Property was perfect, home was very clean. A few window blinds had the ends of the slats broken, which was a little too sloppy looking for my taste, but didn't hamper our good time. Overall, would stay here again!
by A traveller
House was perfect for our group, clean and plenty of space. Location was ideal.
Posted Feb. 18, 2024 on HomeAwayOnly complaint was that friends said the 2 bedroom beds were not queen size, but were double or full size. Listing should be corrected.
Comment from Hotel Management
Feb. 18, 2024 by VrboOwner, Hotel Management
Thanks for your 5-star review. I am glad that the home was perfect! I can assure you that the beds are queen size. You are welcome back anytime!
by A traveller
It’s meh.
Posted Jan. 7, 2024 on HomeAwayPros:
- nice layout for family
- private
- easy walk to beach, but maybe not with small children during the more busy summer
- close to Publix
- plenty of parking space
- quiet neighborhood
Cons:
- trash pile in backyard
- kitchen equipment (I.e, oven pans) very dirty
- hood filter filthy with grease and light doesn’t work
- towels old and didn’t smell good
- scuffs on walls everywhere, which are easy to fix to make the place more appealing
- dog poop in backyard that was not ours yet we picked it up so we won’t get charged for it
- living room carpet dirty with other dog hair
- uncommon expectation of bringing own trash bags, paper towels, toilet paper, and dish/hand soap
- water pressure in master bedroom sinks very low
- headboard extremely wobbly, concerned it was going to fall
- ants in kitchen, which they evidently knew about because of all the ant poison in cabinet
- contact on Vrbo unresponsive during stay, though very responsive while booking
Based on all the particular contract terms we signed, we were expecting to walk into a clean place. If I were the owner, I would be upset with how this place is managed. All of these cons are very easy to fix to make the place as nice as the pictures seem.
Comment from Hotel Management
Jan. 9, 2024 by VrboOwner, Hotel Management
We are sorry that you had any issues during your stay. We take your feedback seriously and will correct any problems. We are always available by phone and email if you needed to contact us during your stay. This is a great seaside home perfect for a great beach getaway!
by A traveller
Good property with some unpleasant issues.
Posted Jan. 4, 2024 on HomeAwayThe property location is nice and the location is good.
Unpleasant issues:
The company charged more than what VRBO confirmation showed. Still waiting for them to fix it.
Many dishes not cleaned. A wine glass broken, which was very dangerous.
Amenities were very poor.
Comment from Hotel Management
Jan. 9, 2024 by VrboOwner, Hotel Management
We feel awful regarding the issues. We checked to ensure you were charged the correct amount, and the charges are correct on our end. We would have been happy to send out the housekeeper to clean any dishes you felt were not clean enough. The home's amenities are listed on Vrbo. As you mentioned, the location is prime, and the house is beautiful!
