2/10 â Terrible
Hayley
2 janv. 2026
Points forts : Propreté, service et personnel
Points faibles : Commodités
Worst 5 star hotel Iâve ever stayed at. The parking situation is terrible and such an inconvenience. The staff tried their best but during busy times, the wait was so long. We called for a cart when we left and I was told they were a little backed up but it would come shortly. 30 minutes later, it hadnât arrived so we had to carry down all our things ourselves so we werenât late to a tasting reservation. Then our car took forever to come out and we had to wait in the rain holding all our things.
The amenities are poor. No hot tub and the pool is barely heated. There is no breakfast included which I should have realized when I booked but after other wonderful stays at Alila properties, I just assumed it would be included. The spa was beautiful but once again, lacking amenities. It just has a steam room with no modern spa staples like cold plunge, sauna, hot tub, etc.
The housekeeping was also disappointing. We didnât get turn down the first night even tho I called to ask for it. When the house keeping did come, it was well executed but not high touch. The toiletries in the bathroom were also disappointing. We stayed at the Estate Yountville before and they had the most wonderful selection of amenities, from bath bombs to sewing kits to intimacy kits. There wasnât even a razor in our room and with my track record with calling guest services, I wasnât inclined to call and ask.
Long story short, stay somewhere else unless you want to pay luxury prices for a budget hotel.
Hayley
Séjour de 2 nuits en décembre 2025