Note fondée sur 345 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 févr. 2024
Commentaires de Gestion de l’hôtel
1 mars 2024 par Ashley Newell , Gestion de l’hôtel
Julie,We sincerely apologize for not meeting your expectations during your recent stay at Residence Inn O'Fallon. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. Should your travels bring you back to the area, we would be delighted to have the opportunity to make it right and ensure a more enjoyable stay for you. Your satisfaction is our top priority, and we appreciate your understanding.
par un voyageur
Publié le 25 févr. 2024
When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night.
Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Julie, Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Rest assured, we have addressed this with our housekeeping team to ensure such oversights do not happen again. We are glad to hear that you found our staff friendly, enjoyed the pool, and were pleased with the breakfast. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope you will consider giving us another chance in the future.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Crystal, Thank you for taking the time to write a review. I want to offer a sincere apology for falling short of providing you with an excellent stay. We strive to make every guest's experience memorable and have used your feedback to improve our services. Your review has been shared with our staff, and we are taking steps to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future. Thank you,Ashley Newell
par un voyageur
Publié le 29 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Raymond,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your kind words mean a lot to us. If your travels bring you back to the O'Fallon area, we would be delighted to welcome you back to our hotel. Once again, thank you for your feedback. We truly appreciate it.
par un voyageur
Would stay again, just avoid breakfast
Publié le 8 janv. 2024 sur HotelsConvenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Kathy, Dear Kathy,Thank you so much for choosing the Residence Inn O'Fallon. We are thrilled to hear that you enjoyed your stay, despite our shortcomings with breakfast. Your feedback is valuable to us, and we will use it as a learning opportunity to improve our services. We sincerely appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel if you are ever in the O'Fallon area again.
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Sean,Thank you so much for taking the time to submit a review. We are thrilled to hear that you had an excellent stay at Residence Inn O'Fallon. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. If you find yourself in the O'Fallon area again, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Overall we enjoyed our stay.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Chris, Thank you so much for choosing the Residence Inn O'Fallon. We appreciate you taking the time out of your day to write a review. We are thrilled to hear that you enjoyed your stay at the Residence Inn and we hope to see you again if you are ever in the area.Your feedback is valuable to us, and we are delighted that you had a positive experience. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Ashley Newell
par un voyageur
Publié le 20 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Ashley Newell , Gestion de l’hôtel
Dear Joseph,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your feedback means a lot to us, and we are delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back if you are ever in the area again. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for choosing Residence Inn O'Fallon.
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Great place
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Ashley , Gestion de l’hôtel
Dear Justin,We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We hope to be able to host you again if you are ever in the O'Fallon Missouri area.
par un voyageur
Publié le 7 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Ashley , Gestion de l’hôtel
Dear Radford,Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
