We had a mixed experience here. First the good--really great location, super convenient parking, staff quick to respond to issues despite being off-site, apartment cute/comfy. Then the bad--our first room smelled very strongly of stale cigarettes despite the 'no smoking' sign, but we reached out to them through email (not through Hotels.com, they don't seem to check that message box as often), and they switched us to a different room.. that room smelled less like smoke but it was right on a busy street so it was kind-of loud. Also they had some issues with communication and the cleaning staff walked in on us during our first full day there because they thought we had checked out but we still had a full additional night and then after a day of sightseeing, when we got back to our room, our room keys were not working. And since there was no on-site reception we had to call/email them (but since it was after hours it was a bit of a pain), however they did show up very quickly as soon as we were able to get ahold of them--so again very mixed feelings. Definitely some positives but it wasn't the best experience
