6/10 Okay
Kaitlin, liverpool
14 Feb 2024
Liked: Cleanliness
Check in was very slow, only one member of staff on the desk checking in despite it being a saturday pm and multiple staff floating round. Service wasnt great at check in, noted that the guests checking in infront of me had everything explained to them including facilities, where to acess lifts and timing for the restaurant even asked did they want to book the restaurant that evening.Originally given a room on the first floor, then changed to the 3rd floor. Sadly this was not a "bonus". The room given was right next to the doors to the lift and sadly when the doors were opened they would bang loudly on the bedroom door. This was very disturbing and extremely annoying. The level of noise in the hotel was horrendous. Breakfast options were very limited, no dairy free options except for a very small amount of soya milk. No gluten free options advertised. Very limited quantities and very slow at clearing and replenishing. Sadly the car park is a nightmare especially if you need an accessible space. I picked the wrong weekend to travel as there was a large wedding. Guests took over the hotel carpark and not the event space carpark. Children were running wild and messing in the lifts. Both staff and wedding guests didnt seem to care. Services are very limited, spa needs to be booked well in advance and the hotel wellness facilities seemed to be full of day visitors which wasnt great. Unable to access refreshments before 11am if you have not booked breakfast.
Kaitlin
Stayed 2 nights in Feb 2024