Ratings based on 391 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024
A good value stay. Great for travellers, right off the highway. We checked in late and were met by very friendly staff at the front desk who provided all the information we needed for our stay. The room is dated but fine. Our concerns - the toilet needed to be cleaned and the carpet vacuumed. Breakfast is very modest - toast, cereal/porridge, juice, coffee/tea and apples. BK is across the street, just in case!
Comment from Hotel Management
Mar. 18, 2024 by Ketul P, Hotel Management
Dear John,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Impressively refurbished hotel. Clean, comfortable room. Attractive room rate. Friendly, helpful front desk check-in staff (lady).
Comment from Hotel Management
Feb. 22, 2024 by Ketul P, Hotel Management
Dear Ted,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Ketul P, Hotel Management
Dear Jamie,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
The property was clean,well located and very quiet. Would definitely stay there again.
Comment from Hotel Management
Feb. 22, 2024 by Ketul P, Hotel Management
Dear Hugh,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager
by A traveller
Posted Feb. 5, 2024 on Expedia
Great people, clean, friendly
Comment from Hotel Management
Feb. 7, 2024 by Ketul P, Hotel Management
Dear Chris,Thank you for your great review of SureStay by Best Western Summersville! We appreciate the kind words and are glad to hear how much you enjoyed your stay. We look forward to having you back as our guest in the future!Sincerely,Ketul PGM
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Ketul P, Hotel Management
Dear James,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM
by A traveller
Posted Jan. 3, 2024 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by Ketul P, Hotel Management
Dear Charles,Thank you for your great review of SureStay by Best Western Summersville! We're glad you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM
by A traveller
Posted Dec. 21, 2023 on Expedia
Very easy check in. The Receptionist was extremely friendly and explained everything in detail. We will be back.
Comment from Hotel Management
Dec. 21, 2023 by Ketul P, Hotel Management
Dear Danie,Thank you so much for your great review of SureStay by Best Western Summersville! I appreciate your business and look forward to your return stay with us!Sincerely,Ketul PGM
by A traveller
Posted Dec. 17, 2023 on Hotels
Comment from Hotel Management
Dec. 19, 2023 by Ketul P, Hotel Management
Dear Barry,Thank you for your review of SureStay by Best Western Summersville. I would like to apologize for failing to exceed your expectations. We hope you give us another chance to provide you with the exceptional customer service that I know we here at SureStay are capable of.Sincerely,Ketul PGM
by A traveller
Posted Dec. 6, 2023 on Expedia
Comment from Hotel Management
Dec. 7, 2023 by Ketul P, Hotel Management
Dear Lynda,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM
