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Aparthotel

Ascott Waterplace Surabaya

4.5 star property
Family-friendly 4.5-star aparthotel near Pakuwon Mall

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Photo gallery for Ascott Waterplace Surabaya

Exterior
View from room
Reception
Bar (on property)
In-room safe, desk, laptop workspace, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Pool
  • Breakfast available
  • Room service
  • Outdoor space

Explore the area

View in a map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Pakuwon Mall
    ‪1 min drive‬
  • Surabaya Zoo
    ‪9 min drive‬
  • Royal Plaza Surabaya
    ‪10 min drive‬
  • Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

Penthouse, 1 Bedroom

  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

  • 100 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

  • 113 sq m
  • 3 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

  • 53 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

  • 90 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

  • 46 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Surabaya

In shopping district.At this Surabaya aparthotel, you'll be within half a mile (1 km) of Pakuwon Mall and 6 miles (10 km) of Surabaya Town Square. Also within 9 miles (15 km) are Royal Plaza Surabaya and World Trade Centre.
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What's nearby

  • Pakuwon Trade Center - 1 min walk - 0.0 km
  • Pakuwon Mall - 1 min drive - 0.4 km
  • Surabaya Zoo - 9 min drive - 8.7 km
  • Royal Plaza Surabaya - 10 min drive - 8.4 km
  • Tunjungan Plaza - 11 min drive - 10.2 km

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 24 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • ‪Tacoritto - ‬2 min walk
  • ‪Ayam Goreng Jakarta Asli - ‬2 min walk
  • ‪Cakue Peneleh - ‬2 min walk
  • ‪The Library - ‬1 min walk
  • ‪Ronde Jahe Alkateri - ‬3 min walk

About this property

Ascott Waterplace Surabaya

Family-friendly 4.5-star aparthotel near Pakuwon Mall
Ascott Waterplace Surabaya offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. Business amenities include a 24-hour business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a complimentary children's club, and multilingual staff are also featured at the luxury Ascott Waterplace Surabaya. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This Art Deco Surabaya aparthotel is smoke free.

  • 1 building
  • 182 guestrooms or units
  • 33 levels
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Parking included
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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free children's club
  • Free crib
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Dining

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: IDR 185,185 for adults and IDR 92,593 for children
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: IDR 617,284 per night

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Laundry service
  • Washing machine

Work spaces

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the suburbs
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall

Things to do

  • Bicycle parking
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Gym
  • Waterslide
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 182 units
  • 33 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Grey water recycling system
  • Housekeeping (on request)
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegan dining options
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Waterplace Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 617284.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.

Property Registration Number +62 811-1752-501

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya