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Best Western De Papilio

Property class: 3.5
3.5-star hotel perfect for exploring Surabaya

Choose dates to view prices

Photo gallery for Best Western De Papilio

A hotel room with a large window offering a city view at dusk.
Property video
A swimming pool with a view of a cityscape at dusk.
A modern high-rise building with a distinctive curved design, featuring large windows and a prominent entrance with a blue facade and yellow accents.
A modern hotel lobby with a reception desk, seating area, and a large decorative plant.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jalan A Yani No 176-178, Surabaya, 60235
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    β€ͺ12 min walk‬
  • Place, Petra Christian University
    β€ͺ20 min walk‬
  • Place, City of Tomorrow
    β€ͺ20 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    β€ͺ22 min drive‬

Room options

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, iron/ironing board (on request)

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view at night.

Superior Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 1 Queen Bed, Smoking, City View

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

A hotel room with two beds, a desk, a chair, and a TV.

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Microwave, City View

A hotel room with a large bed, a flat-screen TV mounted on the wall, and a bedside table with a lamp.

Suite, 1 King Bed, Microwave, City View

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a large bed, a desk with a TV, a chair, and a small table with a vase.

Deluxe Room, 1 Queen Bed, Non Smoking, City View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

A hotel room with two beds, a desk, a chair, and a TV.

Deluxe Room, 2 Twin Beds, Smoking, City View

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

A hotel room with a large bed, a desk with a chair, a television, and a window with a city view.

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board (on request)

Deluxe Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Single Beds, Smoking Room, Deluxe Room, Safe Deposit Box, City View, Wi-Fi, Shower

In-room safe, desk, laptop workspace, iron/ironing board (on request)

2 Single Beds, Smoking Room, Deluxe Room, Safe Deposit Box, City View, Wi-Fi, Shower

  • Sleeps 2
  • 2 Twin Beds

About the area

Surabaya

Heart of Surabaya.Stay at this Surabaya hotel and you'll be within half a mile (1 km) of Universitas Islam Negeri Sunan Ampel Surabaya and 2 miles (3 km) of City of Tomorrow. Pelita Harapan University Surabaya and Petra Christian University are also within 2 miles (3 km).

What's nearby

  • Universitas Islam Negeri Sunan Ampel Surabaya - 12 min walk - 1.1 km
  • Petra Christian University - 20 min walk - 1.7 km
  • City of Tomorrow - 20 min walk - 1.7 km
  • Pelita Harapan University Surabaya - 4 min drive - 2.1 km
  • Tunjungan Plaza - 15 min drive - 15.4 km

Getting around

  • Jemursari Station - 3 min walk
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • β€ͺAyam Bakar Primarasa - ‬6 min walk
  • β€ͺGaleri Seafood - ‬7 min walk
  • β€ͺFore Coffee - ‬5 min walk
  • β€ͺDepot Mie Remaja - ‬7 min walk
  • β€ͺSoto Ayam Pak Idoh - ‬1 min walk

About this property

Best Western De Papilio

3.5-star hotel perfect for exploring Surabaya
Best Western De Papilio offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite business center. The business-friendly Best Western De Papilio also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3.5-star Surabaya hotel.

  • 226 guestrooms or units
  • 36 levels
  • Built in 2015
  • Childcare (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western De Papilio offers 226 air-conditioned accommodations with washers/dryers and safes. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Parking included
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The price is CAΒ $77
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includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 176,471 for adults and IDR 88,236 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western De Papilio

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 411765.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately IDR 176471 for adults and IDR 88236 for children
  • Rollaway bed fee: IDR 411765.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property Registration Number 55110, 9120508132629

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

How close is Best Western De Papilio to the airport?

Best Western De Papilio is 6.8 mi (21-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western De Papilio?

As of Sept 28, 2026, prices found for a 1-night stay for 2 adults at Best Western De Papilio on Oct 19, 2026 start from CAΒ $48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western De Papilio have an airport shuttle?

Airport shuttle services are not available at Best Western De Papilio.

How close is Best Western De Papilio to the beach?

This hotel is 10.7 mi (40-min drive) from New Kenjeran Beach.

Does Best Western De Papilio offer free breakfast?

Free breakfast isn’t provided at Best Western De Papilio, but continental breakfast is offered for a fee of IDR 176471 for adults and IDR 88236 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at Best Western De Papilio?

No, there is no casino at this hotel.

What time is check-in at Best Western De Papilio?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Best Western De Papilio?

This hotel offers free self parking and valet parking.

Does Best Western De Papilio have a pool?

Best Western De Papilio features an outdoor pool and a children's pool.

Does Best Western De Papilio have a restaurant?

Yes, there is a restaurant on site.

Does Best Western De Papilio have a spa?

There are no spa services available at this hotel.

How close is Best Western De Papilio to downtown Surabaya?

Best Western De Papilio is 5.3 mi away from Surabaya.

Best Western De Papilio Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent value and fantastic breakfast

Clean and modern hotel which lived up to what was promised. Staff helpful.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay.
Stayed 18 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile e disponibile.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & efficient very friendly and the smell of the lobby is lovely....
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room was decent and clean. However the breakfast area and variety can be improved
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

It to far from my place that I want to visit,but the Hotel is πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘
Stayed 2 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay with good buffet breakfast!
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I was placed in a smoking room. The cigarettes smell is really strong.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOP

Dengan harga yang cukup terjangkau, fasilitas kamar di papilio sungguh memuaskan
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel 10 out of 10

I found this hotel great, friendly staff ,clean ,beds ,very comfortable . Rooms were a bit small but very cosy had some trouble connecting to wifi staff fixed it straight away. Usual facilities pool gym very safe & secure hotel definitely stay here again
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room ok, but restaurant food is lousy. Location wise not so convenient. You need to take taxi or Grab to anywhere except a restaurant nearby call Ayam Bakar Primarasa, about 200m away.
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good clean room nice pool view nice welcome drink.
Stayed 3 nights in Apr 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

first impression stay in papilio

papilio merupakan hotel dengan standard pelayanan yg baik. namun perlu diadakan perbaikan terutama untuk kenyamanan tamu dimana masih terdengar suara senda gurau dari kamar samping kiri maupun samping kanan. alangkah baiknya apabila hal tersebut bisa diminimalkan dengan memperbaiki atau menambah peredam suara. untuk makanan terbilang istimewa dan saya menyukai sajian menu breakfastnya.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

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Stayed 2 nights in Mar 2018
Verified review

6/10 Okay

Disliked: Cleanliness

Please concern about the cleanliness

About the food, it have lot of food choices,all is delicious, wifi speed is best ,no lagging. But the cleanliness are not good ,it have several bugs in my beds.
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Disliked: Room comfort
location and acces ok no buth tub for deluxe food variance ok taste need to improve
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business style hotel

Good service, reception staff were helpful. Good value food. The "business centre" is like something from the 1980s with old PCs and a printer that doesn't work but when I needed to print a few things I just asked reception and they were more than happy to print for me. They had music on the terrace which turned into unplanned karaoke from students eating there which was funny. The pool was out of use when I was there which was not indicated when booking which could have been annoying but it wasn't a priority for me so I wasn't too bothered. Not much character - a standard business style hotel but it's well run and I'd stay there again.
Stayed 4 nights in Oct 2017