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Doubletree By Hilton Surabaya

5.0 star property
5-star luxury hotel near Tunjungan Plaza, connected to a rail/subway station

Choose dates to view prices

Photo gallery for Doubletree By Hilton Surabaya

Exterior
Business centre
Executive lounge
Lobby
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Parking included

Explore the area

View in a map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • Place, Tunjungan Plaza
    ‪8 min walk‬
  • Place, Grand City Surabaya
    ‪2 min drive‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪23 min drive‬

Room options

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, Select Comfort beds, minibar, in-room safe

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 138 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

City view

Executive Room, 2 Twin Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Executive Twin Room

  • Sleeps 2

View all photos for Executive King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Executive King Room

  • Sleeps 2

View all photos for Duplex Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Duplex Suite

  • Sleeps 3

View all photos for Premium Suite

Lobby

Premium Suite

  • Sleeps 3

View all photos for Accessible King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Accessible King Room

  • Sleeps 2

View all photos for Presidential Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Presidential Suite

  • Sleeps 3

View all photos for Corner King Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Corner King Suite

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Deluxe Suite

  • Sleeps 2

View all photos for Twin Guest Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Twin Guest Room

  • Sleeps 2

View all photos for King Guest Room

1 bedroom, Select Comfort beds, minibar, in-room safe

King Guest Room

  • Sleeps 2

View all photos for King Accessible Room

1 bedroom, Select Comfort beds, minibar, in-room safe

King Accessible Room

  • Sleeps 3

About the area

Surabaya

Heart of Surabaya.Within a 10-minute walk of this Surabaya Center hotel, you'll find Tunjungan Plaza and BG Junction. Grahadi and Joko Dolog Statue are also within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 8 min walk - 0.7 km
  • Grand City Surabaya - 2 min drive - 1.7 km
  • Surabaya Plaza Shopping Mall - 2 min drive - 1.7 km
  • Pasar Atum Mall - 3 min drive - 2.1 km
  • Chinatown - 4 min drive - 2.7 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪We The Fork - ‬3 min walk
  • ‪The Koffee - ‬1 min walk
  • ‪Jokopi - ‬2 min walk
  • ‪FamiCafé by FamilyMart - ‬3 min walk
  • ‪Thirthy Three Coffee Bar - ‬3 min walk

About this property

Doubletree By Hilton Surabaya

5-star luxury hotel near Tunjungan Plaza, connected to a rail/subway station
Doubletree By Hilton Surabaya offers its guests a children's pool, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center, 16 meeting rooms, and limo/town car service are available. A complimentary children's club, an arcade/game room, and multilingual staff are also featured at the luxury Doubletree By Hilton Surabaya. An area shuttle within 0 kilometers and a shopping center shuttle are free. Free self parking is available. A complete renovation of Doubletree By Hilton Surabaya was completed in January 2021.

This 5-star Surabaya hotel is smoke free.

  • 310 guestrooms or units
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Doubletree By Hilton Surabaya offers 310 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished. Beds feature Select Comfort mattresses. 43-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Four Points by Sheraton Surabaya, Tunjungan Plaza
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 292 reviews
The price is CA $99
CA $120 total
includes taxes & fees
Nov 22 - Nov 23
Four Points by Sheraton Surabaya, Tunjungan Plaza

Property amenities

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Doubletree By Hilton Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 544500 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Reviews

Doubletree By Hilton Surabaya Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 98 out of 127 reviews
Rating 8 - Good. 17 out of 127 reviews
Rating 6 - Okay. 5 out of 127 reviews
Rating 4 - Poor. 4 out of 127 reviews
Rating 2 - Terrible. 3 out of 127 reviews

Reviews

10/10 Excellent

Loke Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay at Doubletree although it was for 1-night only. Upon arrival at the hotel we received a free upgrade to a Deluxe King Suite. The room is spacious, well furnished and spotless. There is a good spread of international and local dishes for breakfast.The service staff are excellent. We are looking forward to stay here again during our next trip in Surabaya.
Stayed 1 night in Aug 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,cleanliness, super helpful staff. The rooms were nice and bed wss comfy.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.

10/10 Excellent

Vanesha Yanestissia S., Seminyak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, super staff, good breakfast, kids friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Timea, DOWNHAM MARKET

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to communicate with the hotel and they arranged for us to airport pick up and the driver was very helpful and very friendly. Hotel is just like in Europe very please, check in very helpful and friendly people and of course cookies it was amazing make my day . Thank you HILTON :)
Stayed 1 night in Jul 2025

8/10 Good

Gabriel

Stayed 3 nights in Jun 2025

2/10 Terrible

Sri

Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Travelled with group
Liked: Amenities
Right in the middle of Tunjungan. Nice breakfast. But the hotel needs to provide new sheets. The sheets aren’t clean because it is old and full of blotches from stain that could not be bleached any longer. Aside from the sheets, everything is good.
Stayed 2 nights in Jul 2025

10/10 Excellent

WING TUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Jihoon

Business traveller
Stayed 8 nights in Jun 2025

4/10 Poor

Zalman

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Samuel, Bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025

10/10 Excellent

Darminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Alvin

Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is the place!

This place is impeccable!! I honestly didn’t leave the hotel much during my short stay. The hotel itself is beautiful, the staff is so professional and kind, the buffet style breakfast was great, and the gym facilities were really nice to have. There’s a shopping center walking distance and restaurants on the way. I would definitely stay here again!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ibnu Febry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

SHINEI

Business traveller
Liked: Cleanliness, property conditions & facilities
good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ancilla Dennise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at DoubleTree by Hilton Surabaya. Located in the nice neighborhood of Tunjungan street, it is very convenient to walk around. All the staffs are friendly, from the security greeting you at the gate at the lobby. Room ais lways nice with the best smell amenities that they have. Breakfast is amazing, with local delicacies and authentic flavours. One minus experience is just the TV signal is not really good, so it oftens lose signal in mid-streaming for 1-2 minutes and you can't nicely follow the story. But overall stay experience is really good and nice, will definitely come back again
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025

10/10 Excellent

Srining Tyastuti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Overall was awesome
Stayed 1 night in Jan 2025

8/10 Good

Miranda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely rooms.
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Meals were a bit expensive.
Stayed 4 nights in Jan 2025

6/10 Okay

Hong

Stayed 1 night in Nov 2024