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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

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Photo gallery for Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

An infinity pool with a city view, a tree, and a wooden deck.
A spacious lobby with a marble floor, a large chandelier, and a statue of a dancer. There is a reception desk, a dining area, and a seating area with a sofa and chairs.
A high-rise building complex with multiple skyscrapers, surrounded by residential houses.
A modern hotel room with a large city view, two massage tables, a bathtub, and a cityscape visible through large windows.
A luxurious lobby with a grand piano, plush seating, a chandelier, and a large window with a view.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225
  • Place, Ciputra World Mall
    ‪1 min walk‬
  • Place, Surabaya Town Square
    ‪17 min walk‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪27 min drive‬

Room options

View all photos for Superior Deluxe King Room

A hotel room with a large bed, a red armchair, a small table, a large window with a city view, and a wall-mounted artwork.

Superior Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Club Deluxe Twin

A hotel room with a large bed, a desk, a chair, a large window, and a painting on the wall.

Executive Club Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Club Deluxe King

A hotel room with a large bed, a TV, a chair, a painting, and a view of the outdoors.

Executive Club Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Twin Bed)

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe

A hotel room with two beds, a desk, a large window with a city view, and a painting on the wall.

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Deluxe Twin

A modern hotel room with a large bed, a sitting area with a chair, a TV, a fireplace, and a dining area with a table and plates.

Grand Deluxe Twin

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Club Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Club Grand Deluxe

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

A hotel room with a large bed, a TV on the wall, a desk with a lamp, and a view of the city.

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room

A spacious hotel room with a large bed, a view of the city, and a modern design.

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe King

A hotel room with a large bed, a desk with a mirror, a TV, and a view of the city.

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Deluxe

A spacious hotel room with a large bed, a view of the city, and a modern design.

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Surabaya

Gunung Sari stay.With a stay at this Gunung Sari hotel, you'll be within half a mile (1 km) of Ciputra World Mall and 9 miles (15 km) of Ciputra Golf Club.

What's nearby

  • Ciputra World Mall - 1 min walk - 0.0 km
  • Surabaya Town Square - 17 min walk - 1.4 km
  • Surabaya Zoo - 2 min drive - 2.0 km
  • House of Sampoerna - 3 min drive - 2.4 km
  • Lapangan Thor Stadium - 5 min drive - 2.4 km

Getting around

  • Ngagel Station - 7 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Sushi Tei - ‬1 min walk
  • ‪Pempek Farina - ‬2 min walk
  • Paradise Dynasty
  • ‪Lincafe - ‬4 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

5-star luxury hotel near Ciputra World Mall, connected to a shopping center
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers its guests a full-service spa, an outdoor pool, and a hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. A children's pool, a fitness center, and a sauna are also featured at the luxury Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 1 building
  • 212 guestrooms or units
  • 22 levels
  • Built in 2014
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers 212 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 348,480 to 348,480 for adults and IDR 174,240 to 174,240 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Extra futon (surcharge)
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 550000.0 per night.

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately IDR 348480 to 348480 for adults, and IDR 174240 to 174240 for children
  • Airport shuttle fee: IDR 463000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 550000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 55110, 8120216161196

We should mention

  • Pool access available from 7:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to the airport?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is 13.1 mi (37-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

As of Oct 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International on Oct 18, 2026 start from CA $72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have an airport shuttle?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offers an airport shuttle 24 hours a day, on request, for a charge of IDR 463000 per vehicle, one-way.

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to the beach?

This hotel is 10.2 mi (43-min drive) from New Kenjeran Beach.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International offer free breakfast?

Free breakfast isn’t offered at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, but cooked-to-order breakfast is offered for a fee of between IDR 348480 and 348480 for adults, IDR 174240 and 174240 for children. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

No, there is no casino at this hotel.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM.

Is there free parking at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

This hotel offers free self parking. Valet parking is available for IDR 60000 per day.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 5:00 PM.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a spa?

This hotel has a spa, which features aromatherapy, massages, and body scrubs.

How close is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International to downtown Surabaya?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is 3.3 mi away from Surabaya.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 271 reviews
Rating 8 - Good. 96 out of 271 reviews
Rating 6 - Okay. 17 out of 271 reviews
Rating 4 - Poor. 11 out of 271 reviews
Rating 2 - Terrible. 1 out of 271 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean and very convenient with direct access to shopping mall. It will be very good if you could shorten the duration for repairing the lift. Only 3 lifts but one of them had closed for a week. Waiting time at the lift was considered too long for daily use.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Lobby on the 8th floor, impractical. Very standard Hotel in my opinion. The Hotel hallway smells very musty/damp.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Beside mall
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025