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Grand Tropic Suites Hotel Surabaya

4.0 star property
Family-friendly stay near Tunjungan Plaza

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Photo gallery for Grand Tropic Suites Hotel Surabaya

Outdoor wedding area
Pool waterfall
View from room
Alfresco dining
Lobby sitting area
Reviews
8.0

Very good

Popular amenities

  • Breakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service

Check out the area

Map
Jalan Ngagel No 173-175, Surabaya, East Java, 60246
  • Popular LocationSurabaya Zoo8 min walk
  • Popular LocationTunjungan Plaza4 min drive
  • Popular LocationSurabaya Plaza Shopping Mall4 min drive
  • AirportSurabaya (SUB-Juanda)29 min drive

Room options

View all photos for Executive Suite

In-room safe, desk, laptop workspace, free WiFi

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

In-room safe, desk, laptop workspace, free WiFi

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Garden View

In-room safe, desk, laptop workspace, free WiFi

Superior King Garden View

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Garden View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Garden View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Pool View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Pool View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Pool View

In-room safe, desk, laptop workspace, free WiFi

Superior King Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Pool Terrace

In-room safe, desk, laptop workspace, free WiFi

Superior King Pool Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Pool Terrace

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Pool Terrace

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby sitting area
ibis Surabaya City Center
Spa
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (74)
The price is CA $28
per night
CA $34 total
includes taxes & fees
5 Jun - 6 Jun
ibis Surabaya City Center

About the area

Surabaya

Wonokromo stay.Within a 10-minute walk of this Wonokromo hotel, you'll find Surabaya Zoo and Monument Of Suroboyo. Taman Bungkul and Mpu Tantular Museum are also within half a mile (1 km).

What's nearby

  • Surabaya Zoo - 8 min walk
  • Royal Plaza Surabaya - 3 min drive
  • Surabaya Town Square - 4 min drive
  • Tunjungan Plaza - 4 min drive
  • Surabaya Plaza Shopping Mall - 4 min drive

Getting around

  • Surabaya Gubeng Station - 11 min drive
  • Wonokromo Station - 12 min walk
  • Surabaya (SUB-Juanda) - 28 min drive

Restaurants

  • Mie Vito - 11 min walk
  • BATIQA Hotel Darmo - 9 min walk
  • Warung Dewi - 11 min walk
  • Mie Ayam Ngagel Rejo - 8 min walk
  • Soto Daging Marmoyo - 7 min walk

About this property

Grand Tropic Suites Hotel Surabaya

Family-friendly stay near Tunjungan Plaza
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and tour/ticket assistance are also featured at the family-friendly Grand Tropic Suites Hotel Surabaya. The hotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this Surabaya hotel.

  • 215 guestrooms or units
  • Built in 1995
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Dining venue
Grand Tropic Suites Hotel Surabaya offers 215 air-conditioned accommodations with safes and complimentary bottled water. Premium cable television is provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Indonesian

Property amenities

Family friendly

  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: IDR 160000 for adults and IDR 80000 for children
  • 1 restaurant
  • Room service available

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Playground

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Cable channels
  • Premium channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Energy-saving switches
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 80000 for children
  • Airport shuttle fee: IDR 286000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses geothermal energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses geothermal energy, plus a grey water recycling system. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Novotel Surabaya
Hotel Surabaya
Novotel Hotel Surabaya
Novotel Surabaya
Novotel Surabaya Hotel
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java
Novotel Surabaya Hotel Surabaya
Grand Tropic Suites Surabaya
Novotel Surabaya Hotel Suites
Grand Tropic Suites Hotel Surabaya Hotel
Grand Tropic Suites Hotel Surabaya Surabaya
Grand Tropic Suites Hotel Surabaya Hotel Surabaya

Grand Tropic Suites Hotel Surabaya Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 77 out of 220 reviews" "
Rating 8 - Good. 91 out of 220 reviews" "
Rating 6 - Okay. 33 out of 220 reviews" "
Rating 4 - Poor. 13 out of 220 reviews" "
Rating 2 - Terrible. 6 out of 220 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ayyaz

Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Stayed 4 nights in Jul 2022

6/10 Okay

Parag

Travelled with group
Could have been better
Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.
Stayed 1 night in Jul 2022

2/10 Terrible

DONNA

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, old property.
Stayed 9 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money hotel
Decent value for money hotel. Hardly any parking space
Stayed 1 night in May 2022

8/10 Good

Heriyanti

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a very clean hotel with very friendly staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very accommodating! Thank you!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
Stayed 2 nights in Jan 2020