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Platinum Hotel Tunjungan Surabaya

4.0 star property
4-star spa hotel near Tunjungan Plaza

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Photo gallery for Platinum Hotel Tunjungan Surabaya

Restaurant
Executive Double Room | Living area
Reception
2 outdoor pools
Deluxe Twin Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Hot tub
  • Pool
  • Gym

Explore the area

View in a map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275
  • Place, Tunjungan Plaza
    ‪6 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪19 min walk‬
  • Place, Grand City Surabaya
    ‪20 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪23 min drive‬

Room options

View all photos for Business Double Room

Business Double Room

Business Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Twin Room

Business Twin Room

Business Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Room

Premier Double Room

Premier Double Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business King Room

Premium bedding, in-room safe, desk, laptop workspace

Business King Room

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 2

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

  • Sleeps 3

View all photos for Executive Suite

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2

Business Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Premier King Room

Premium bedding, in-room safe, desk, laptop workspace

Premier King Room

  • Sleeps 2

About the area

Surabaya

Central Surabaya getaway .Within a 10-minute walk of this Surabaya Center hotel, you'll find Tunjungan Plaza and BG Junction. Also, Grahadi is within half a mile (1 km) and Joko Dolog Statue is within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.5 km
  • BG Junction - 7 min walk - 0.7 km
  • Surabaya Plaza Shopping Mall - 19 min walk - 1.7 km
  • Grand City Surabaya - 20 min walk - 1.7 km
  • Surabaya Zoo - 6 min drive - 5.1 km

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 38 min drive

Restaurants

  • ‪We The Fork - ‬1 min walk
  • ‪The Koffee - ‬1 min walk
  • ‪Locaāhands - ‬2 min walk
  • ‪Toko Kopi Padma - ‬2 min walk
  • ‪Thirthy Three Coffee Bar - ‬1 min walk

About this property

Platinum Hotel Tunjungan Surabaya

4-star spa hotel near Tunjungan Plaza
Platinum Hotel Tunjungan Surabaya offers its guests a full-service spa, 2 outdoor swimming pools, and 4 hot tubs along with a sauna and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 18 meeting rooms. Event space at this hotel measures 6954 square feet (646 square meters) and includes conference space. Spa services, a terrace, and concierge services are also featured at the business-friendly Platinum Hotel Tunjungan Surabaya. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

  • 292 guestrooms or units
  • 6954 sq ft of conference space
  • 646 sq m of conference space
  • Deli
  • Childcare (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste.

This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages.

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Tunjungan Hotel
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  • Free WiFi
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3.0 out of 5, 23 reviews
Tunjungan Hotel

Property amenities

Family friendly

  • 2 outdoor pools
  • Free babysitting
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Platinum Hotel Tunjungan Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 53498345345HL

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Reviews

Platinum Hotel Tunjungan Surabaya Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 16 out of 20 reviews
Rating 8 - Good. 2 out of 20 reviews
Rating 6 - Okay. 1 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

Reviews

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair
Stayed 1 night in Jul 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Ancilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Stayed 2 nights in Feb 2025

10/10 Excellent

BOON HOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location and comfortable hotel

near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024

10/10 Excellent

Abd Shukor Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Abd Shukor Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024

10/10 Excellent

Abd Shukor Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024

6/10 Okay

j

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre, même les ascenseurs sont parfumés
Stayed 2 nights in Jul 2025

10/10 Excellent

Koichi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もとても綺麗で快適に過ごせました。 ルーフトップバーでは風も気持ちよく、インドネシア料理だけでなく料理も豊富にあります。
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tadayoshi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

M priyo

Stayed 1 night in Oct 2024

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast.
Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Rusli

Stayed 2 nights in Jul 2022