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Sheraton Surabaya Hotel and Towers

5.0 star property
5-star luxury hotel near Tunjungan Plaza, connected to a shopping center

Choose dates to view prices

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Lounge
Daily buffet breakfast (IDR 340000 per person)
Club Suite, 2 Bedrooms
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

Club Room, 2 Double Beds

  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Bedroom, Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 Bedroom, Smoking

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Room, 2 Bedrooms, Smoking

  • 109 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Room, 3 Bedrooms, Smoking

  • 138 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms

Club Suite, 2 Bedrooms

Club Suite, 2 Bedrooms

  • Sleeps 5
  • 2 Double Beds

About the area

Surabaya

Central Surabaya getaway .At this Surabaya Center hotel, you'll be steps from Tunjungan Plaza and within a 15-minute walk of Grahadi. Joko Dolog Statue and Surabaya Youth Center are also within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.0 km
  • BG Junction - 13 min walk - 1.2 km
  • Surabaya Plaza Shopping Mall - 15 min walk - 1.3 km
  • Grand City Surabaya - 17 min walk - 1.4 km
  • Submarine Monument - 18 min walk - 1.6 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Ramenya! - ‬8 min walk
  • ‪Daun Lada - ‬1 min walk
  • ‪Chatime - ‬1 min walk
  • ‪Kafe Bromo - ‬5 min walk

About this property

Sheraton Surabaya Hotel and Towers

5-star luxury hotel near Tunjungan Plaza, connected to a shopping center
Sheraton Surabaya Hotel and Towers offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 441 square feet (41 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Sheraton Surabaya Hotel and Towers. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Surabaya hotel.

  • 1 building
  • 348 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 441 sq ft of conference space
  • 41 sq m of conference space
  • Built in 1995
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Similar properties

Garden view
JW Marriott Surabaya
  • Pool
  • Hot tub
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, 455 reviews
The price is CA $144
CA $174 total
includes taxes & fees
Jan 25 - Jan 26
JW Marriott Surabaya

Property amenities

Family friendly

  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Limited onsite self and valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 340,000 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Grab bar in bathtub (39 inches high)
  • Grab bar in shower (59 inches high)
  • Handrails in stairways
  • Lever door handles
  • Low-height bed (28 inches high)
  • Low-height desk (28 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Surabaya Hotel and Towers

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access is available 24-hours a day.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Sheraton Surabaya Hotel and Towers Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 352 reviews
Rating 8 - Good. 115 out of 352 reviews
Rating 6 - Okay. 21 out of 352 reviews
Rating 4 - Poor. 12 out of 352 reviews
Rating 2 - Terrible. 3 out of 352 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isaac

Stayed 2 nights in Sep 2025

10/10 Excellent

Rebi, Jakarta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Great Friendly Staffs
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.
Stayed 2 nights in Jul 2025

10/10 Excellent

PER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Lajos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2025

8/10 Good

Singgih

Liked: Cleanliness, staff & service, property conditions & facilities
Will like to share a staff name call Bodi very helpful and kind.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mike

Liked: Amenities, property conditions & facilities
Exceptional hotel with ver friendly staff and amazing food.
Stayed 1 night in Jan 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shopping and restaurants close by
Stayed 1 night in Jan 2025

10/10 Excellent

Bharat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and very friendly staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Chan Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Oct 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the older condominium suites which was ok. It was nice 👌
Stayed 2 nights in Aug 2024

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Close to the mall and a swimming pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

Chirag

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Manou

Travelled with family
Liked: Amenities
Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Stayed 1 night in Jul 2024

10/10 Excellent

Frans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Jermaine

Stayed 1 night in Mar 2024

10/10 Excellent

Chin Huei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed for 2 days. The view at the club room was beautiful in the evening.
Stayed 2 nights in Feb 2024

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023