Note fondée sur 112 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hôtel
Publié le 26 juill. 2019 sur HotelsGrand hôtel très bien tenu avec une piscine agréable. Attention aux chambres supérieures qui n'ont pas de fenêtres...
Commentaires de Gestion de l’hôtel
6 août 2019 par Azis, Gestion de l’hôtel
Dear Géraldine,
Thank you for sharing you comment about our hotel also for some details of our room type.
Looking forward to welcoming you back at Wyndham Surabaya,
Thank you,
Best Regards,
Abdul Azis
Front Office Manager
Recommandé
pour Tout le mondepar un voyageur de Surabaya
Personnel tres accueillant, hotel bien situe
Publié le 29 juill. 2016 sur ExpediaBon sejour excelkent service. Cependant un effort pourrait etre fait sur la zone fitness, pas bien entretenu.
par un voyageur
Hotel Reception Problem
Publié le 20 oct. 2023 sur HotelsCheck in process was long, because hotel staff asked for hotel voucher, and there was no information about breakfast. The next morning, hotel staff informed guide that no breakfast included. They should have informed guide at the time of check in - so we could decide whether we had breakfast at the hotel or outside. Not Recommended to book this hotel online in the future, as there were a lot miscommunication occurred.
par un voyageur
Publié le 21 sept. 2023 sur Hotels
par un voyageur
Publié le 23 août 2023 sur Expedia
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
par un voyageur
Publié le 14 juill. 2023 sur Expedia
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par Wyndham Surabaya, Gestion de l’hôtel
Dear Mr/Mrs. Chang Ming,Thank you for sharing your feedback after your recent visit at Wyndham Surabaya. We are sorry to learn about your overall stay experience with us was not up to your satisfaction.We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit.We do hope that this unfortunate experience will not deter you from returning to Wyndham Surabaya.Respectfully,Wyndham Surabaya
par un voyageur
Publié le 26 déc. 2021 sur Hotels
par un voyageur
Publié le 22 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2021 par Wyndham Surabaya, Gestion de l’hôtel
Dear Mr. Herry,
Warmest Greetings from Wyndham Hotel Surabaya…
Thank you for give us a perfect 10/10 rating. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We also invite you to visit our Instagram and Facebook pages (@wyndhamsurabaya) for more promos that you might interested in.
It is a great pleasure to welcome you back very soon to our hotel.
Best regards,
Fanidia Larasati
Asst. Marketing Communication Manager
par un voyageur
Publié le 10 août 2021 sur Expedia
Nice hotel, Great Staff
par un voyageur
It didn't feel like a 5* hotel. 5/10 points.
Publié le 12 avr. 2021 sur HotelsGood vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
