Pan Pacific Suzhou

4.5-star luxury hotel near Shantang Street

Choose dates to view prices

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Free WiFi
Restaurant
Air conditioning
Gym

Explore the area

259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

Place, Panmen Scenic Area
‪1 min walk‬
Place, Suzhou City Moat
‪5 min walk‬
Place, Master of the Nets Garden
‪3 min drive‬
Airport, Wuxi (WUX-Shuofang)
‪33 min drive‬

Room options

Down comforters, minibar, in-room safe, blackout drapes

Premier King

Sleeps 2
Free WiFi

Premier Twin

Sleeps 2
Free WiFi

Deluxe Suite

Exceptional

64 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Premier Twin

Exceptional

32 sq m
Sleeps 2
2 Twin Beds
Free WiFi

Deluxe King

Exceptional

32 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Deluxe Twin

Excellent

32 sq m
Sleeps 2
2 Twin Beds
Free WiFi

Premier Balcony Suite

Exceptional

Garden view
68 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Premier Balcony Twin

Garden view
36 sq m
Sleeps 3
2 Large Twin Beds
Free WiFi

Premier Balcony King

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Family Suite

Garden view
64 sq m
2 bedrooms
Sleeps 3
1 Queen Bed and 1 Large Twin Bed
Free WiFi

Family Two Bedrooms

Exceptional

Garden view
2 bedrooms
Sleeps 4
2 Queen Beds
Free WiFi

Family Triple Room

Garden view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Twin Bed
Free WiFi

Premier View King

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Two Bedroom Executive Suite

Exceptional

110 sq m
2 bedrooms
Sleeps 4
1 King Bed and 2 Large Twin Beds
Free WiFi

Premier View Twin

1 bedroom
Sleeps 2
2 Large Twin Beds
Free WiFi

Family King Room

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Premier King Grande

Exceptional

1 bedroom
Sleeps 4
1 King Bed
Free WiFi

Pagoda Suite

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Executive Suite

Sleeps 2
Free WiFi

Premier King

Exceptional

32 sq m
Sleeps 2
1 King Bed
Free WiFi

About the area

Suzhou

City center stay.A stay at this Suzhou Old Town hotel places you within 3 miles (5 km) of Shantang Street and 6 miles (10 km) of Suzhou Museum. Humble Administrator's Garden and Hanshan Temple are also within 6 miles (10 km).

What's nearby

Panmen Scenic Area - 1 min walk - 0.1 km
Suzhou City Moat - 5 min walk - 0.5 km
Classical Gardens of Suzhou - 15 min walk - 1.3 km
Suzhou Park - 3 min drive - 3.1 km
Master of the Nets Garden - 3 min drive - 2.8 km

Getting around

Renminqiao South Station - 9 min walk
Suzhou Railway Station - 13 min drive
Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

‪萃英园 Garden Brasserie - ‬10 min walk
‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
‪藏书羊肉新市路店 - ‬13 min walk
‪85°C Bakery Café (85度C) - ‬8 min walk
‪朱新年点心店 - ‬11 min walk

About this property

Pan Pacific Suzhou

4.5-star luxury hotel near Shantang Street

Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at the luxury Pan Pacific Suzhou.

This 4.5-star Suzhou hotel is smoke free.

336 guestrooms or units

5 levels

3 buildings

4 dining venues

Meeting rooms

12917 sq ft of conference space

1200 sq m of conference space

Built in 1999

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Concierge

Wedding services available

Pool or billiards table

Garden

Gift shop

Bellhop

Elevator

No smoking on site

Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Pool
Hot tub
Spa
Parking included

CA $129 total

includes taxes & fees

Jun 5 - Jun 6

Property amenities

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Limited onsite parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
4 restaurants

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (47 inch wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchairs on site

Room amenities

Entertainment

47-inch flat-screen TV with satellite channels

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.

Rollaway/extra beds are available for CNY 300.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

The seasonal pool will open in June and close in September.
Pool access available from 7:00 AM to 9:30 PM.
Up to 2 children 17 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou

Pan Pacific Suzhou

Suzhou Pan Pacific

Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Suzhou

Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

How close is Pan Pacific Suzhou to the airport?

Pan Pacific Suzhou is 29.5 mi (46-min drive) away from the Wuxi (WUX-Shuofang) airport, the closest popular airport to the property.

How much does it cost to stay at Pan Pacific Suzhou?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on May 31, 2026 start from CA $79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Pan Pacific Suzhou have an airport shuttle?

Airport shuttle services are not available at Pan Pacific Suzhou.

Does Pan Pacific Suzhou offer free breakfast?

Free breakfast isn’t provided at Pan Pacific Suzhou, but buffet breakfast is offered for a fee of CNY 68 for adults and CNY 68 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Pan Pacific Suzhou?

No, there is no casino at this hotel.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; Check-in end time: 6 PM.

Is there free parking at Pan Pacific Suzhou?

Free parking is not available at this hotel.

Does Pan Pacific Suzhou have a pool?

Pan Pacific Suzhou features an indoor pool and a seasonal outdoor pool. Guests can enjoy pool access from 7:00 AM to 9:30 PM.

Does Pan Pacific Suzhou have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Pan Pacific Suzhou have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is Pan Pacific Suzhou to downtown Suzhou?

Pan Pacific Suzhou is 2.3 mi away from Suzhou.

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Qing

Travelled with family

Feb 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city

Stayed 2 nights in Feb 2026

8/10 Good

Johnny Chinh

Travelled with partner

Jan 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.

Stayed 1 night in Jan 2026

10/10 Excellent

FELICIA

Jan 17, 2026

Liked: Cleanliness, amenities, property conditions & facilities

⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸

Stayed 1 night in Jan 2026

10/10 Excellent

Joyce

Jan 7, 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

這裡景色優美，房間整潔乾淨。地點緊鄰盤門景區，住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離，但飯店前面就是公車站，有公車可以直接到達那些景區，相當方便入住期間我們的客房服務員是圣书扣女士，我們在某一天的中午回去時遇到她，她非常熱情，也仔細確認我們是否還有其他需要，但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客，這讓我感到更加放心。我不知道圣女士是否看的到這個評論，但我們很感謝她的服務

Stayed 3 nights in Dec 2025

10/10 Excellent

Xianzhong

Travelled with family

Jan 4, 2026

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Stayed 2 nights in Jan 2026

10/10 Excellent

Corinna

Jan 2, 2026

Stayed 2 nights in Dec 2025

8/10 Good

Joyce

Travelled with group

Dec 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic. The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations. Front counter service at the lobby could have been better and the staff could be a little more hospitable. Overall, it was a very pleasant stay and I would choose Pan Pac again.

Stayed 4 nights in Dec 2025

10/10 Excellent

Suping

Travelled with family and small children

Dec 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Spacious room with beautiful landscape environment

Stayed 2 nights in Dec 2025

8/10 Good

Yizhu

Dec 24, 2025

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Dec 22, 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanelle

Travelled with family

Dec 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing

Stayed 2 nights in Dec 2025

10/10 Excellent

Chan

Dec 20, 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Koh

Travelled with family and small children

Dec 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel

Stayed 3 nights in Dec 2025

8/10 Good

Leslie

Travelled with family

Dec 13, 2025

Liked: Cleanliness, staff & service, amenities

Nice room. Staff are attentive. Good and clean room.

Stayed 2 nights in Dec 2025

10/10 Excellent

Toh

Travelled with family

Dec 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very nice hotel with big room.

Stayed 2 nights in Dec 2025

8/10 Good

Chain Hui Andrew

Travelled with family

Dec 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.

Stayed 2 nights in Nov 2025

8/10 Good

Lim

Travelled with family

Dec 2, 2025

Liked: Cleanliness, staff & service, amenities

Clean room, helpful staff, and superb amenities!

Stayed 3 nights in Nov 2025

10/10 Excellent

Xiong Wei, Singapore

Travelled with family

Dec 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything Good to Go in this Hotel!

Stayed 1 night in Nov 2025

8/10 Good

Jessie

Nov 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.

Stayed 8 nights in Nov 2025

10/10 Excellent

Xin Yun

Travelled with partner

Nov 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!

Stayed 5 nights in Nov 2025

10/10 Excellent

Yanhua

Nov 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Travelled with family

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.

Stayed 2 nights in Nov 2025

10/10 Excellent

Yanjun

Nov 7, 2025

Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Nov 7, 2025

Liked: Cleanliness, staff & service, amenities

Everything is good. We shall return.

Stayed 3 nights in Nov 2025

8/10 Good

Alice

Nov 5, 2025

Liked: Cleanliness, staff & service, amenities

Hotel is beautiful, room size is good. Room is clean with good amenities.

Stayed 3 nights in Nov 2025

Pan Pacific Suzhou

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Photo gallery for Pan Pacific Suzhou

Reviews

Popular amenities

Explore the area

Room options

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Premier King

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Premier Balcony Suite

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Premier Balcony King

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Family Suite

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Family Two Bedrooms

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Family Triple Room

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Premier View King

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Two Bedroom Executive Suite

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Premier View Twin

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Family King Room

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Premier King Grande

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Pagoda Suite

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Executive Suite

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Premier King

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About the area

Suzhou

What's nearby

Getting around

Restaurants

About this property

Pan Pacific Suzhou

Similar properties

Suzhou Marriott Hotel

Property amenities

Family friendly

Internet

Parking and transportation

Food and drink

Things to do

Accessibility

Room amenities

Entertainment

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information