Ratings based on 79 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 7, 2023 on Expedia
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening.
Further, no cream in the container in the bathroom (a pain to call for more).
Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Comment from Hotel Management
Nov. 11, 2023 by Daisy, Hotel Management
Hello, MarkI am Sorry to hear of your challenges at our hotel, I'm personally also very disappointed to hear of your unsatisfactory experiences.Please reach out to our hotel phone, as your experience is not our usual standard. We appreciate your feedback; please rest assured that your feedback is a focus for us. We are looking forward to seeing you again soon.All the best,Welcome Relations ManagerJason Xu
by A traveller
Posted Aug. 16, 2023 on Hotels
Comment from Hotel Management
Nov. 11, 2023 by Daisy, Hotel Management
您好，Xiaochen很荣幸收获您的满分好评，也非常感谢您在百忙之中分享您的入住体验。酒店三楼空中连廊，无缝连接苏州中心。此外酒店1楼WOOBAR 酒吧带您感受DJ现场炫音演出，4楼标帜餐厅带给您极自然的用餐体验， 34楼苏滟中餐厅让你悦享当下，悸动味蕾，37楼SOL37美食酒廊，带您一起感受影与光；冰与火；酒与食。欢迎随时回来，多多关注我们，期待再次相遇！
by A traveller
Posted Jun. 24, 2023 on Wotif
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Comment from Hotel Management
Jul. 15, 2023 by Ugur Lee Kanbur , Hotel Management
Hello, BernieThanks for sharing the love! Great to hear you had a amazing dining experience at SOL37.We are so happy to hear you had an EPIC experience.Looking forward to welcoming you back for more of our W Suzhou Luxury Lifestyle. Please do come visit again soon!ugaro W Best Regards, Ugur Lee Kanbur General Manager
by A traveller
Posted Mar. 15, 2023 on Expedia
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring.
Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out!
However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways!
Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned.
Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Comment from Hotel Management
Nov. 10, 2023 by Daisy, Hotel Management
Hello Dashan: What an amazing review!Great to hear you had a fantastic experience at our hotel.I’ll be sure to pass along your compliments to the team.We look forward to more W experiences together, please do come visit again soon! W Best Regards,Ugur Lee KanburGeneral Manager Have a great day!
by A traveller
Best breakfast
Posted Apr. 13, 2021 on HotelsFeels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Comment from Hotel Management
Apr. 17, 2021 by Ugur Lee Kanbur , Hotel Management
Hello Chloe,
What an amazing review! I am so thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back, please do come visit again soon!
All the best,
Ugur Lee Kanbur
General Manager
by A traveller
Perfect
Posted Feb. 18, 2021 on HotelsLove my stay. It was perfect. Super comfortable and clean.
Comment from Hotel Management
Mar. 9, 2021 by laurie, Hotel Management
What a fantastic review! It is an inspiration for all of my team to see that you enjoyed with us, We are looking forward to welcoming you back, stay safe and see you soon!
by A traveller
Posted Nov. 30, 2020 on Expedia
In room coffee (French press) is a mess and below expectations for such upscale hotel room
by A traveller
Posted Aug. 18, 2020 on Hotels
Comment from Hotel Management
Aug. 26, 2020 by Bunny , Hotel Management
Thank you for taking the time to share your W experience! It was a pleasure hosting you at W Suzhou, When you’re happy, we’re happy - I’ll be sure to pass along your positive experience to the team. We look forward to seeing you again.
by A traveller
CP值很高
Posted Jul. 30, 2020 on HotelsVery good location and very nice service
Comment from Hotel Management
Jul. 31, 2020 by Bunny Sun, Hotel Management
What a fantastic review! It is an inspiration for all of my team to see that you enjoyed with us, We are looking forward to welcoming you back, stay safe and see you soon!
by A traveller
Posted May 10, 2020 on Hotels
