Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
Good location and easy access to get to light rails, buses or ferry to get around. Would definitely stay here again.
by A traveller
Posted Jan. 28, 2024 on Hotels
by A traveller
Posted Jan. 28, 2024 on Wotif
The rooms need an update overall.
Staff were friendly.
Convenient location
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Taylor,Thank you for taking the time to share your feedback about your recent stay at Novotel Sydney Darling Harbour. We appreciate your positive comments about our friendly staff and convenient location.Your feedback is important in helping us improve, and we will certainly take your comments into consideration. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour
by A traveller
Posted Jan. 28, 2024 on Hotels
by A traveller
Posted Jan. 27, 2024 on Wotif
Great location and rooms were clean and well appointed
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Adam,Thank you for taking the time to share your positive feedback about your recent stay at Novotel Sydney Darling Harbour. We're thrilled to hear that you enjoyed our location and found the rooms clean and well-appointed.Your kind words mean a lot to us, and we appreciate your support. We look forward to welcoming you back soon.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour
by A traveller
Posted Jan. 27, 2024 on Expedia
Beautiful area but some construction are going on , I give them A
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Issam,Thank you for sharing your positive feedback about your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you enjoyed the location of our hotel, and we appreciate your understanding regarding the ongoing construction.We look forward to welcoming you back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour
by A traveller
Posted Jan. 26, 2024 on Expedia
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Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Gillian,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour
by A traveller
Posted Jan. 25, 2024 on Lastminute
Novotel Darling Harbor reception is by far, the slowest hotel reception. While I appreciate the need to ensure guests queries are fully answered, it takes way too long and they seem to be overloaded when there is a massive checkout.
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Chris,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney on Darling Harbour. We appreciate your positive acknowledgment of our reception and understand your concern regarding the waiting times during peak periods.We sincerely apologise for any inconvenience caused by the delays at our reception. Your feedback is valuable, and we will review our processes to enhance the efficiency and ensure a smoother check-in and check-out experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour
by A traveller
Posted Jan. 25, 2024 on Wotif
Family friendly, great dining experience for the family. Quiet and safe with walking distance to city centre. Great spot.
Comment from Hotel Management
Jan. 29, 2024 by Hotel Management, Hotel Management
Dear Vasti,Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you had a great experience here. Your satisfaction is important to us, and we appreciate your five-star rating. We look forward to welcoming you and your family back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour
by A traveller
Posted Jan. 25, 2024 on Expedia
Room was comfortable, however more attention to cleaning after previous customers would be better. There were kids stickers stuck on the furniture. The bathroom had broken tiles (poorly repaired with silicone) and floor tiles have gone drummy. Breakfast was good and the staff very helpful. We had an incident where money was missing from our room. It was there when we left for the day and not when we returned. When reported to hotel management they did a key lock review and ‘review of CCTV’ without finding anything. There is no explanation for the money going missing, so will remain for the police to review the footage independently. It definitely soured our experience.
