Note fondée sur 515 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Wasn't aware I had to pay for parking. Bond wasn't returned immediately
Room stunk from someone's cooking
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Quest Liverpool, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback. We sincerely apologise that you are unhappy with regards to the security bond. We have released security bond after your departure, as per bank it usually takes 3-5 banking days for it to be available back on your account. Please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused.Warm Regards, Quest Liverpool
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Clean, good natural light no weird odurs or smells
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Quest Liverpool, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. We hope to see you again soon at Quest Liverpool. Warm Regards,Quest Liverpool
par un voyageur
Publié le 4 févr. 2024 sur Expedia
I like the location , price , friendly,
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Quest Liverpool, Gestion de l’hôtel
Dear Mahmood,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. It is always wonderful to receive positive feedback, especially when it highlights how helpful our staff strive to be. We hope to see you again soon at Quest Liverpool. Warm Regards,
par un voyageur
Publié le 4 févr. 2024 sur Hotels
par un voyageur
Publié le 15 janv. 2024 sur Hotels
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Very friendly staff. Quiet and very comfortable. Great location with a short walk to the station with great food options nearby.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Quest Liverpool, Gestion de l’hôtel
Dear Nathan,Thank you for choosing to stay at Quest Liverpool. We appreciate you taking the time to share your feedback and 5/5 Rating. We are pleased to know that you like our apartment facilities and location of the property. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,
par un voyageur
Publié le 3 janv. 2024 sur Expedia
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Well I asked for a room with 2 beds on the site there’s a option for 1 bed or 2 I click 2 the next day they called to confirm which was good , when I arrived there was only one so I went to reception and the lady said it was 2 single beds put together so I needed to pull back the sheets there is a zip in the middle I had to pull the zip and separate into 2 beds only problem we didn’t have sheets for 2 beds which later they put at the door and I had to make it myself and only 1 blanket which I thought was tuff considering $185 a night the room was very hot and small only 30 square so for the price and service I don’t recommend I was also asked to pay a $200 deposit and the lady said 3 to 5 working days after the stay but I give them my money straight away
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Quest Liverpool, Gestion de l’hôtel
Dear Marc, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. We apologies for the inconvenience, please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused. Hope you will choose to stay with us again at Quest Liverpool. We appreciate your feedback and will use it to help us improve where we can. Kind Regards,
par un voyageur
Publié le 29 nov. 2023 sur Expedia
The property bills itself as non smoking. Both of the rooms we booked reeked of cigarette smoke and mold. The sliding glass doors were left opened upon arrival to air out the rooms and ashtrays were on the balcony tables. For a hotel property that bills itself as smoke free, it was the opposite. Area is very unsafe, public intoxication, adult entertainment stores everywhere, sketch people loitering. We ended up paying for 2 nights, 2 rooms and stayed 1 hour. The property refuses even a partial refund. If you say your smoke free then do that minimum!
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Quest Liverpool, Gestion de l’hôtel
Dear Kathryn,Thank you for choosing to stay at Quest Liverpool and taking the time to provide feedback about your experience.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.I have discussed your feedback with our housekeeping team to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest Liverpool.Kind Regards
par un voyageur
Publié le 19 nov. 2023 sur Hotels
