Note fondée sur 452 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2018 par Kimi, Gestion de l’hôtel
Dear Daniel, Thank you for staying at Novotel Taiping during your recent trip to Taiping. We are delighted at your compliments and glad that you have enjoyed your trip. We look forward to seeing you again soon! Warm regards The Management
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Restaurants around were not clean
Commentaires de Gestion de l’hôtel
1 févr. 2024 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly inform my Housekeeper to conduct regular inspections on the public areas and I will inspect as well.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Lift needs to be upgraded.
Commentaires de Gestion de l’hôtel
31 déc. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear Guest Thank you for your feedback with regard to your stay with us recently.I have read your comments. I am very sorry to inform you that there was a bad lightning strike recently and all the lifts were affected. For your information, two lifts are now back to normal and the remaining one lift which required a major repair is in progress and should be functioning soon.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 2 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.From your ratings, I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 29 nov. 2023 sur Expedia
The location is super convenient to attractions around town. The hotel is also very neat and clean. Staff are friendly. Only downside is that the hotel parking is at Level 6. A bit troublesome driving all the way up.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.By the way, the hotel car park is located at level 6 at the moment and we have planned to have the hotel car park in the basement in the future.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 23 nov. 2023 sur Expedia
The staff were attentive and informative. Particularly helpful when I let the taxi drive away with my bag in the boot. All sorted in 20 mins and I was able to catch my train.
Taiping is a blessed relief after the speed of KL. The pool is relaxing and it is only a 10 minute walk to the Taiping Gardens.
I will definitely be back.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.I believe you are satisfied with your stay with us and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Can’t beat it for location. Drinking water supplied in refillable glass bottles should be secured with tamper-proof seals. Check-in staff, for reasons unknown, looked stern. Very slow & unreliable wifi
Commentaires de Gestion de l’hôtel
24 nov. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. I will certainly look into the areas that need improvements.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Great location. We stayed in a grand king bedroom and it was very comfortable. However, wifi speed & reliability were way below par. While we commend the hotel for not supplying toiletries & drinking water in single-use plastic containers, the glass bottles containing drinking water should be secured with tamper-proof seals
Commentaires de Gestion de l’hôtel
24 nov. 2023 par James Chan, General Manager, Gestion de l’hôtel
Dear GuestThank you for your feedback with regard to your stay with us recently.I have read your comments. For your information, we have moved to environmental friendly packaging for bathroom amenities as well as coffee / tea sachets and we have stopped single-use plastic which is bad for the environment. We are providing refillable glass bottles with filtered water from our Diamond Water Filter System. We will look into the tamper-proof seals as mentioned.Regarding wifi, we are in the mid of upgrading our wifi to a higher bandwidth from TM to Maxis and the whole upgrade will be completed by end of November 2023.Once again, thank you for your feedback and we are looking forward to your next visit to Novotel, Taiping soon.Best regards.James ChanGeneral Manager
