Ratings based on 213 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2023 on Hotels
Only negative was many bugs, including cockroach/ants in breakfast restaurant
Comment from Hotel Management
Mar. 17, 2023 by Ekkawi C, Hotel Management
Dear Khun Amy Thank you for your feedback and ratingWe share this to all staff and maybe we can take a look if we can do it better for the next time.
by A traveller
Posted Mar. 2, 2023 on Expedia
The staff was lovely, however this does not make up for the grounds nor does it make up for the run down rooms, linens, and overalll appearance of the property & its rooms. Every towel, every day, was tattered or torn. Bedsheets had holes in them. The property is extremely run down, not properly maintained, every stone & exterior decor is dirty and ungroomed. The outdoor water sources do not have water movement, so the water is stagnate. The back of the facility smells of sewer. The rooms are very dark & not well cleaned. They advertise "pillow top" mattresses, they provide pillow top toppers, on request, and they do not add comfort. The gym is deplorable. No space, old equipment that is rusted, no cleaning supplies to wipe down mats or equipment. The breakfast bar containers are not washed daily, the condiments are just topped up.
Comment from Hotel Management
Mar. 6, 2023 by Khaolak Bhandari Resort & Spa Team, Hotel Management
Dear Rochelle,Thank you for taking your time to sharing experience during stayed at Khaolak Bhandari Resort & Spa. I’m sadly after read over your review that things were not going as your expectations. Your review is seriously raised up to the departments concern what we can do better for up coming guest. On behalf of the team, please accept my apologies for any inconvenience you may have caused.Regards,Khaolak Bhandari Resort & Spa Team
by A traveller
Nice hotel, food needs help
Posted Oct. 31, 2022 on HotelsPros: really lush property, comfortable rooms with balconies, nice pool area, nice breakfast area. You can walk into town and to the beach which is great.
Cons: the food is pretty terrible. Breakfast is good, but we ordered pad thai and a curry at dinner, and it was almost flavorless and no spice at all, not even a hint. Lots of europeans, so we wondered if they watered down the flavors to try and cater to that?
Comment from Hotel Management
Dec. 14, 2022 by Ekkawi C, Hotel Management
Dear Guest Thank you for your feedback, We will let the department concerned for future improvement. We look forward to welcome you back soon
by A traveller
Posted Oct. 8, 2022 on Expedia
It was beautiful, from the rooms to the grounds. Very peaceful with a view to the hills beyond. Good pool and very friendly drinks sevice there too.
Short walk to the beach, though its best walking a little further along to find the pergect spots.
by A traveller
Posted Sep. 13, 2022 on Expedia
Wow what can I say what an experience we loved it, upon arrival till departure we loved it all, the staff, room, everything was on point.
It was our 10 year anniversary and the hotel staff went out of their way to make sure we had a remember able stay, it was shocking and well worth it.
Did definitely say here again...
Comment from Hotel Management
Sep. 14, 2022 by Kodchaphan Nampanya, Hotel Management
Dear Khun Ravinder,Greetings from Khaolak Bhandari Resort & Spa,Thank you very much for choosing to stay with us,and have to a good memories with us , We are always looking forward to welcoming you back to our beautiful resort again in the future. If there is any inquiry please do not hesitate to contact us for assistance.Touching real Thai, touching us…Best Regards,Sales & Reservation Team
by A traveller
Posted Apr. 18, 2022 on Hotels
by A traveller
Nice staff but could do with some TLC
Posted Dec. 2, 2021 on HotelsVery helpful and friendly staff but could do with some TLC
Comment from Hotel Management
Jan. 18, 2022 by Khaolak Bhandari Team, Hotel Management
Thank you very much for your review. we are glad to know that you had a great time with us and we really look forward to welcome you back soon.
by A traveller
Posted Feb. 10, 2020 on Expedia
Comment from Hotel Management
Feb. 17, 2020 by Khaolak Bhandari Team, Hotel Management
Thanks for staying with us. We appreciate your feedback.
Best regards
by A traveller
Posted Dec. 18, 2019 on Expedia
Our room was huge, very clean and with a terrace. The floors are raised off ground level though so you can hear everyone when they are walking about as they are very creaky. If you want peace and quiet, this is the place for you as the bar takes last orders around 10.30. There is a main strip a walk away with bars and restaurants though. Food excellent, staff lovely, setting beautiful. I can highly recommend it.
by A traveller
Posted Oct. 12, 2019 on Hotels
