Note fondée sur 17 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
100 % des clients le recommandent
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par Olivier

Petit hôtel tranquille

Publié le 29 mars 2017 sur Hotels
Nous sommes allés au mois de mars. Nous y avons passé 2 nuits. La chambre n’était pas très grande, mais propre. Accès internet depuis la chambre et qui fonctionne assez bien, mais est meilleur vers la réception. L’hôtel se trouve un peu à l’écart du centre ville. C’est bien pour dormir tranquille. C’est petit hôtel avec 6 ou 7 chambres. Nous nous y étions tous seul. Bon petit déjeuner. Le service est un peu holé holé, mais sympathique.
5 sur 5
par un voyageur

Publié le 23 févr. 2020 sur Hotels
Lovely and charming, very comfortable.
5 sur 5
par un voyageur

Peaceful but close walk to town

Publié le 14 févr. 2020 sur Hotels
I felt secure and it was peaceful, with a quick 10 minute walk you are in town. I stayed in Nautical room. The bed and linens were comfy.
Commentaires de Gestion de l’hôtel
17 févr. 2020 par Jess, Gestion de l’hôtel
Thank you for staying with us. Thank you for your great review. We hope we will see you again.
5 sur 5
par un voyageur

Publié le 26 janv. 2020 sur Expedia
Very nice and quite place to stay in tamarindo. Staff were very friendly and helpful.
Commentaires de Gestion de l’hôtel
26 janv. 2020 par JessD, Gestion de l’hôtel
Thank you for staying with us and for your positive feedback. We hope you will stay with us again . We also rent the whole place for large groups and retreats if you or your friends are interested.
5 sur 5
par un voyageur

Publié le 15 août 2019 sur Hotels
This property is a breath of fresh air from the minute you step inside the gate. It truly lives up to it's name and is very serene. The decor is fun and tasteful. The rooms were clean and cozy. We met the owner and felt like we were staying with friends or family versus at a hotel. Our kids had a great time in the pool and we were served a wonderful breakfast before our departure. Highly recommend.
Commentaires de Gestion de l’hôtel
16 août 2019 par Jess, Gestion de l’hôtel
Thank you for staying with us. It was such a pleasure to meet you and your family and get all your insights to traveling. Hope to see you again
1 sur 5
par un voyageur

Not a good experience!

Publié le 6 mai 2019 sur Hotels
Due to a problem of overbooking in the hotel, I’ve agreed to be redirected to the hotel In The Shadow suggested by Sirena Serena hotel. Since the conditions of my original booking were not kept (I’ve specifically requested twin beds), the person receiving us in In The Shadow hotel was not nice or helpful at all when I’ve raised the point about the twin beds. Instead of being nice and helpful, the person receiving us proposed that the solution would be for us to pay for an extra room for the night that we’ve arrived and on the next day they would move us to a twin bed room. When trying to contact Sirena Serena hotel, this was only possible through the Hotels.com app and as no one was helping to sort the issue, I’ve had to end out booking a new hotel. Not sure if this was just an unfortunate situation or if it’s something recurrent, but I was not impressed with the service at all and would not recommend this hotel, even if the photos and description seem lovely.
Commentaires de Gestion de l’hôtel
26 janv. 2020 par Jess, Gestion de l’hôtel
We are sorry for your situation and this is not a regular occurrence . As you mentioned we were very responsive on the hotels.com app as this was your booking platform. You stopped communication with us as we were willing to help. Again, we are very sorry for the way the other hotel treated you and that it was not a good option for you. Overbookings are tough and we will work to find better alternative options in the future if this happens again.
4 sur 5
par un voyageur

Buono

Publié le 25 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2019 par Maggie, Gestion de l’hôtel
Thank you for your evaluation, Erika! We hope to see you again soon! :-)
5 sur 5
par un voyageur

lækkert hotel

Publié le 20 janv. 2019 sur Hotels
skønt hotel med en fantastisk indrettet pool område. lækre værelse og en dejlig hjælpsom personale. Høj sikkerhed. tæt på strand og centrum. absolut anbefalesværdi.
Commentaires de Gestion de l’hôtel
24 janv. 2019 par Maggie, Gestion de l’hôtel
Thank you for your great feedback, Anne! It was us a pleasure to have you here and we hope to see you again in Costa Rica! :-)
1 sur 5
par un voyageur

Publié le 19 janv. 2019 sur Expedia
Room smell really bad. The door lock didn't work properly Overpriced
Commentaires de Gestion de l’hôtel
27 janv. 2019 par Sirena Serena, Gestion de l’hôtel
Chris, We are really sorry to hear that you had an unpleasant stay. We wish you would have told us something as we can only help if you communicate these issues during your stay. We apologize for your issues and will look into them. As you can see from the other reviews, others do not have these issues so we will try to address this right away.
5 sur 5
par un voyageur

Publié le 29 nov. 2018 sur Expedia
Nice place , good service close to everything nice staff
Commentaires de Gestion de l’hôtel
12 déc. 2018 par N., Gestion de l’hôtel
Thank you for your good review. Great to hear you liked your stay. Hope to see you soon again here. Pura Vida
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