Ratings based on 524 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 6, 2024
The hotel is beautiful clean. Only is noise out side .
Comment from Hotel Management
May 7, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
hank you for visiting us! we hope to see you again in the future.
by A traveller
Posted May 4, 2024
It is beautiful inside
Comment from Hotel Management
May 4, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Thank you for visiting us! we hope to see you again in the future.
by A traveller
Posted Mar. 12, 2024 on Hotels
Comment from Hotel Management
Mar. 30, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Gracias por su visita.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 30, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Gracias por sus comentarios, esperamos vuelva pronto.
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Lamentamos los inconvenientes causados. Investigamos el caso y fue un error humano lo que devino en el mal entendido. Por nuestra parte no queda mas que pedirle una disculpa por el suceso y quedamos abiertos a seguir la comunicación para futuras visitas.
by A traveller
Posted Feb. 26, 2024 on Expedia
I checked in at 3pm. They move my stuff out of my room, don’t notify you and then proceed to give my room to someone else at 5pm. They don’t give me a different room and then refuse to give a refund. Mind you, I booked this hotel 3-4 weeks prior to the event i was going to.
Comment from Hotel Management
Feb. 27, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
According to our records, you stayed in the room assigned to you (312), and you checked out the next day without any inconvenience. Please let us know if you are referring to another room.
by A traveller
Posted Feb. 21, 2024 on Expedia
Nice staff
Comment from Hotel Management
Feb. 27, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Thanks for your comments.
by A traveller from Long Beach
Posted Feb. 19, 2024 on Expedia
Very nice room, clean, comfortable. Free breakfast included, chilaquiles and eggs, coffee, very tasty. Guests just need to follow the no smoking in the rooms rule as someone decided to smoke at 1 am and the smoke alarm went off. My third stay here
Comment from Hotel Management
Feb. 27, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
It was a pleasure for us to serve you. We are sorry for the inconvenience, we hope to return soon.
by A traveller
Posted Feb. 19, 2024 on Expedia
Servicio y habitacion todo exelente Personal muy Hamables y servicial.
Comment from Hotel Management
Feb. 27, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Agradecemos sus comentarios, para nosotros fue un placer atenderle.
by A traveller
Posted Feb. 18, 2024 on Expedia
The service was great and the customer service as well. The breakfast was simple but delicious
Comment from Hotel Management
Feb. 27, 2024 by HOTEL HACIENDA SANTANA, Hotel Management
Thank you for your comments, we hope to return soon.
