Ratings based on 558 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 30, 2023 on Expedia
by A traveller
Posted Oct. 5, 2023 on Hotels
Comment from Hotel Management
Oct. 8, 2023 by daniela, Hotel Management
Dear Beatrice ,Thank you for the review ,Kind regards ,Prima city.
by A traveller
Posted Sep. 27, 2023 on Expedia
Amazing I love the hotel breakfast, the ambiance is great.
Comment from Hotel Management
Oct. 1, 2023 by daniela, Hotel Management
Dear Sara,Thank you so much for the comment ,Kind regards,Prima city
by A traveller
Posted Sep. 19, 2023 on Expedia
Great location, easy walk to beach and shopping. Staff provided outstanding service. Room was a good size, well appointed and modern. Highly recommended.
Comment from Hotel Management
Sep. 21, 2023 by daniela, Hotel Management
Dear Glenn,Thank you for your lovely comment,Hope to see you soon.Best regards,Prima city.
by A traveller from Bellevue
Posted Aug. 6, 2023
Elevators were regularly broken, it's so narrow that we saw a disabled person on a wheelchair unable to get into it. It barely fits 2 people. Our room was so small that we kept tripping over luggage, to make things worst they put a pole in the middle for the TV taking even more room space. Another room was a little bigger b
Comment from Hotel Management
Aug. 8, 2023 by Reception Desk , Hotel Management
Dear guest,The superior room fits for 2 people.That is the kind of room you ordered,all the details you have in your reservation.Did you speak to the reception about problems you had ?We tried to reach you several times with no answer.Will be happy for your answer.Best regards,Reception desk
by A traveller
Great in everything
Posted Jul. 10, 2023 on HotelsThe hotel has a great location, couple of minutes from the beach and walkable to most places to see and eat, and very secure area. Plus, is two minutes from the Sheraton, a pickup spot for most tours. The room has all that is needed and is comfortable. The staff is great, specially Tehilla, she is outstanding: helpful, fast, very friendly and always looking to help. All employees should be like her. I would stay there again without doubt.
Comment from Hotel Management
Jul. 10, 2023 by daniela, Hotel Management
Dear Huan ,Thank you so much for the comment .Best regards ,Prima city.
by A traveller
Very good hotel with one problem.
Posted Jul. 7, 2023 on HotelsClean, large room with good AC. Only drawback was lack of hot water for morning shower. I informed service desk a day before I left but still no hot water last day.
Comment from Hotel Management
Jul. 9, 2023 by daniela, Hotel Management
Dear Barry,Thank you for the review,Kind regards,Prima city.
by A traveller
Posted Jul. 5, 2023 on Expedia
Comment from Hotel Management
Jul. 7, 2023 by daniela, Hotel Management
Dear Yirixey,Thank you for the review.Best regsrds,Prima city.
by A traveller from Jacksonville
Posted Jun. 19, 2023 on Expedia
I was extremely satisfied with my stay at Prima City , comfortable , clean , safe and the friendly staff made our stay pleasant and unforgettable, one of the perks we were pleasantly surprised was that after a 14 hour flight , our room was ready waiting for us , we arrived close to noon and extremely tired and to have the room ready was absolutely wonderful.
Comment from Hotel Management
Jun. 20, 2023 by daniela, Hotel Management
Dear Julia ,Thank you so much for the lovely response, we are so .glad you enjoyed your stayHope to see you again:)Best regards,Prima city.
by A traveller
Posted Jun. 11, 2023 on Expedia
The bathroom had mould on the taps. The sheets on the bed were not clean and found hair on the pillow. I also got bed bugs! Will not be going to this hotel again.
Comment from Hotel Management
Jun. 21, 2023 by daniela, Hotel Management
Dear Emma,We tried to contact you several times without success.If you can get back to us to look into what happened .exactly and go over the occasionBest regards,Prima city .
