Ratings based on 578 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Jamie, Hotel Management
Thank you Richard for your kind score
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Jamie, Hotel Management
Thank you Christopher for your kind score
by A traveller
Posted Mar. 16, 2024 on Hotels
Lovely place.
Comment from Hotel Management
Mar. 18, 2024 by Patrick, Hotel Management
Dear Trevor,Thank you for the review, we are pleased to read you had a lovely stay.Kind Regards
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by Patrick, Hotel Management
Dear Jack,Thank you for the review!Kind Regards
by A traveller
Posted Mar. 10, 2024 on Expedia
Very clean smart quite hotel
Big rooms & lovely big beds
All staff were helpful & polite
Comment from Hotel Management
Mar. 11, 2024 by Patrick , Hotel Management
Dear Michelle,Thank you for the review, your comments are appreciated and we will be sure to share them with the team. We look forward to welcoming you back. Kind Regards
by A traveller
Good job we didn’t take a cat
Posted Mar. 9, 2024 on HotelsWe had booked a Deluxe room. On first impressions it seemed fine until we went in to the bathroom. It was a shower room - fine. But it was so small that when you opened the door the only way to get to the sink was by closing the door. The loo was to the left but you had to close the door to access it. You couldn’t swing a cat in there. There were no glasses in the bathroom (not even plastic ones) and none elsewhere in the room. We asked at reception and were told it was policy not to provide glasses any more. We felt this was a less than Deluxe experience. When I asked at reception what was included in a Deluxe room as opposed to a normal room I was told “the view “ !!!!!
Comment from Hotel Management
Mar. 11, 2024 by Patrick , Hotel Management
Dear Howard,Thank you for taking the time to leave a review, your feedback will be shared with the team and our apologies the room did not live up to expectations, we will certainly take your comments on board when looking at our room standards and name type of room. Kind Regards
by A traveller
Few tweeks needed
Posted Feb. 26, 2024 on HotelsUsually a 10/10 but room 205’s mattress needs updating, quite lumpy. Also service was very slow in the evening restaurant and although I enjoyed, eventually , my Caesar salad, I thought £20 was very steep for some lettuce, parmesan and croutons, the price higher because of an added £5.50 for the chicken. Nice but very overpriced- shame.
Comment from Hotel Management
Feb. 27, 2024 by Patrick, Hotel Management
Dear Nick,Thank you for the review and feedback following your recent stay, we will share this with the team and also address the mattress in the room. Our apologies for the slow service that evening. Kind Regards
by A traveller
great reception, not so great wait staff
Posted Feb. 23, 2024 on HotelsReception staff were amazing, probably the most friendly and helpful i have ever met in stays across hundreds of hotels across the world.
Restaurant staff in the evening and the morning were rude and very unhelpful, made us feel like we were a pain being there.
Comment from Hotel Management
Feb. 26, 2024 by Jamie, Hotel Management
Dear SimonThank you for your review and I am really sorry to read your comments. We get fantastic feedback about our staff, so can only imagine this was an extremely off day but will speak to the team.Kind regardsJamie McDonaldGeneral Manager
by A traveller
two day stay
Posted Feb. 20, 2024 on HotelsWe booked 2 x deluxe king rooms, on arrival the hotel informed us that they don't have deluxe king rooms. They did 'upgrade' us 'free of charge' to the room we had already paid for (so quite where the F.O.C part came in to play is a little baffling) We booked into the restaurant for our evening meal, we each had a stater, one of which was the ham with rye bread, it came with no bread and no attempt to correct this was made, we each ordered a mixed grill, when it arrived it was basically meat and chips, no salad, tomato or mushrooms, the restaurant staff said they would let the kitchen know, we where still left with half a meal. The reception staff said they would ensure we had a little extra at the table the following evening, nothing was forth coming. The robes in our room where very small, child size, so again another trip to reception. All seats around the pool where reserved with towels on them. What could have been a lovely relaxing stay turned into two days of irritatingly / irksome service. The reception staff where very polite and helpful. On check out they applied a £10 discount.
Comment from Hotel Management
Feb. 21, 2024 by Patrick , Hotel Management
Dear Amanda, Thank you for taking the time to leave a review, we are sorry to read your feedback and will look into these issues in order to prevent them happening again and our apologies for this. We will certainly share your comments with the team also. Kind Regards
by A traveller
Posted Feb. 19, 2024 on Expedia
A little out of the way and had to get the hotel to put the ordered cot into the room which came at 1000 at night! The swimming pool was too cold. Apart from that everything was ok
Comment from Hotel Management
Feb. 20, 2024 by Jamie, Hotel Management
Dear AmandaThank you for your review. Please accept our apologies in regard to the cot.Kind regardsJamie McDonaldGeneral Manager
