Ratings based on 593 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Overall Fantastic
Posted Mar. 16, 2024 on HotelsThe food was excellent; better than we expected for sure. Unbeatable location in terms of relaxing views! Great gym as well with almost all new equipment and good variety. Lovely spa with fantastic service.
We had a couple of very windy nights - I would recommend bringing ear plugs for sleeping since the balcony sun-covers and curtains on each room can really rattle around. The bed was also far too soft for our preference but I realise that's quite personal.
Overall an amazing stay and would definitely come again!
Comment from Hotel Management
Mar. 18, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Emma,We appreciate that you took the time to share your experience with us.We're sorry to hear that the windy conditions and the softness of the bed somewhat disrupted your comfort. We acknowledge these aspects can affect guests' experiences differently.On a brighter note, we're thrilled that you enjoyed the excellent food and found the location of our hotel to be perfect for relaxation. Your appreciation for our well-equipped gym and the fantastic service at our spa is much valued. It's also gratifying to know that you would consider staying with us again.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagerBarceló Santiago
by A traveller
Loved the stay
Posted Mar. 10, 2024 on Hotelsgreat location and amazing views
Comment from Hotel Management
Mar. 11, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are overjoyed to hear that the stunning location and the exceptional views from our hotel contributed positively to your stay. It's also wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the comfort we provide met your expectations to the fullest. Your appreciation for the dedicated service provided by our team is truly valued and encourages us to continue striving for excellence.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience ManagerBarceló Santiago
by A traveller
John
Posted Feb. 29, 2024 on HotelsAcwas poor no water in the room and no parking
Comment from Hotel Management
Mar. 2, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear John,Thank you for your review.We are sorry to hear about the issues you encountered regarding the air conditioning and parking. I would like to assure you that providing comfortable stays is a priority for us, and we're disheartened to learn that we fell short during your visit. We're glad, however, that you found your room to be clean and appreciate your positive rating on the hotel's condition.We are continuously working to improve our services and hope to provide a more seamless experience in the future.We hope to welcome you again in the future. Best regards,Guest Experience ManagerBarceló Santiago
by A traveller
Posted Feb. 14, 2024 on Expedia
Loved our stay, relaxing!
Comment from Hotel Management
Feb. 16, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Alan,Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago
by A traveller
Posted Feb. 9, 2024 on Hotels
by A traveller
Posted Feb. 7, 2024 on Expedia
The sound of the surf at night was quite amazing. No traffic sounds, no 'beach party' sounds. Just the crashing surf. Loved it.
Comment from Hotel Management
Feb. 8, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Philip, Thank you very much for your kind feedback.The serene soundscape provided by the ocean waves is indeed one of the unique aspects that we love to offer our guests. We're delighted that it contributed positively to your stay. We appreciate your high ratings on room cleanliness and service, as our team strives to maintain exceptional standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago
by A traveller
Posted Feb. 5, 2024 on Expedia
Great stay. Would recommend:
Comment from Hotel Management
Feb. 6, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Aimée,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagerBarceló Santiago
by A traveller
Posted Jan. 31, 2024 on Hotels
by A traveller
Posted Jan. 15, 2024 on Expedia
Peace and quite, able to relax
Comment from Hotel Management
Jan. 16, 2024 by Guest Experience Manager
Barceló Santiago, Hotel Management
Dear Guest, Thank you very much for your kind feedback.We regret to hear that the cleanliness of your room did not meet your expectations; our team is committed to maintaining the highest standards and will look into this matter. It's heartening to know that you found our hotel's condition to your satisfaction and received excellent service from our staff. We're delighted that the peace and quiet of our location contributed to a relaxing stay for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagerBarceló Santiago
by A traveller
Posted Jan. 12, 2024 on Hotels
