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FERGUS Puerto de la Cruz

4.0 star property
Enjoy 2 outdoor pools at this 4-star Puerto de la Cruz hotel

Choose dates to view prices

Photo gallery for FERGUS Puerto de la Cruz

2 outdoor pools, pool umbrellas, sun loungers
Rooftop terrace
Reception
Breakfast, lunch, dinner served; international cuisine, pool views
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Pool
  • Room service
  • Housekeeping

Explore the area

View in a map
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
  • Place, Taoro Park
    ‪12 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Place, Lago Martianez Swimming Pools
    ‪9 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪66 min drive‬

Room options

View all photos for Superior Double Room (1 adult)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Junior Suite (3 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Water Bed and 2 Twin Beds

View all photos for Superior Double Room (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room (2 adults)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Sea View (1 adult)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room, Sea View (1 adult)

  • 20 sq m
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Sea View (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (4 adults)

1 bedroom, down comforters, minibar, in-room safe

Suite (4 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room, Sea View (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room, Sea View (3 adults)

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite (2 adults + 2 children)

1 bedroom, down comforters, minibar, in-room safe

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (2 adults + 2 children)

1 bedroom, down comforters, minibar, in-room safe

Suite (2 adults + 2 children)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room (3 adults)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Superior Double Room, Sea View (2 adults + 1 child)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double Room (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Standard Double Room (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult)

1 bedroom, down comforters, minibar, in-room safe

Standard Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult + 2 children)

1 bedroom, down comforters, minibar, in-room safe

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room, Mountain View (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Premium Double Room, Mountain View (2 adults)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Mountain View (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Premium Double Room, Sea View (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Premium Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Sea View (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Premium Double Room, Sea View (3 adults)

  • 20 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Junior Suite (2 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Junior Suite (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Junior Suite (3 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (2 adults)

1 bedroom, down comforters, minibar, in-room safe

Suite (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (2 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Suite (2 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults)

1 bedroom, down comforters, minibar, in-room safe

Suite (3 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults + 1 child)

1 bedroom, down comforters, minibar, in-room safe

Suite (3 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the area

Puerto de la Cruz

Close to the boardwalk/promenade.Your stay at this hotel will put you steps from Jardin Aquatico and a 5-minute walk from Martianez Shopping Centre. La Paz Lookout and Sitio Litre Garden are also within half a mile (1 km).

What's nearby

  • La Paz Lookout - 3 min walk - 0.3 km
  • Taoro Park - 12 min walk - 1.0 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 4 min drive - 2.3 km
  • Lago Martianez Swimming Pools - 9 min drive - 1.2 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Teide restaurante - ‬10 min walk
  • ‪Bar El Camino - ‬4 min walk
  • ‪Muxacho - ‬3 min walk
  • ‪Luna Rossa - ‬4 min walk

About this property

FERGUS Puerto de la Cruz

Enjoy 2 outdoor pools at this 4-star Puerto de la Cruz hotel
Some rates at FERGUS Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

FERGUS Puerto de la Cruz offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

You'll find a business center on site. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly FERGUS Puerto de la Cruz. A complete renovation of FERGUS Puerto de la Cruz was completed in June 2023.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

  • 1 building
  • 300 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, and Barclaycard. Cash is not accepted. 

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

Reviews

FERGUS Puerto de la Cruz Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 30 out of 69 reviews
Rating 8 - Good. 24 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 2 out of 69 reviews

Reviews

10/10 Excellent

Loreta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. I will recommend this hotel to my friends and family.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Suzana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Looks good on the outside

Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Agustin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Andriejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

Felipe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos Iván

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo hemos pasado genial y la habitación muy buena.
Stayed 2 nights in Jul 2025

4/10 Poor

Yasmina

Travelled with family
Disliked: Staff & service, room comfort
No tienen hamacas para los huéspedes del hotel . Reservan con toallas y tienes que esperar 40 minutos para poder quitarla o acceder a alguna , un desastre .
Stayed 1 night in May 2025

10/10 Excellent

ISABEL GONZALEZ

Liked: Staff & service
Stayed 1 night in May 2025

8/10 Good

LENTINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel mit motiviertem Personal

Wir waren zunächst 4 Tage dort und haben dann, da es uns so gefiel nochmal verlängert. Zum Frühstück gab es alles, was man sich wünscht. Parkplätze sind oberhalb des Hotels am Straßenrand vorhanden. Wir haben immer einen gefunden. Runter in den Ort bzw ans Wasser ging es über einige Treppen, was wir nicht schlimm fanden, sind auch mehrfach am Wasser mit den Wellenreitern gewesen. Zum Hotel gehören zwei Pools, wobei am höher liegenden zu unserer Zeit nichts los war. Personal war immer freundlich und motiviert.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rien a dire, très bien

En couple plus un ado. Avec petit déjeuner . Très confortable, très bonne literie même pour le lit supplémentaire. Petit déjeuner très copieux et varié . Nous avons réussi sans problème tous les jours à nous garer gratuitement dans la rue en remontant de l’hôtel à moins de 300m Le parking de l’hôtel était complet . On y reviendra !
Stayed 6 nights in Feb 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

Ok för ett kort stopp med bil.

Vi stannade en natt och det var ok för oss. Läget är lite utanför centrum & strand. Ganska brant upp till hotellet från centrum. Stort hotell, mycket folk, små pooler. Bra parkering i garage för 15euro. Bra rum men vi kommer nog inte välja att bo där igen.
Stayed 1 night in Feb 2025

10/10 Excellent

Arja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hienot näkymät

Erittäin jyrkässä rinteessä vilkkaan kadun varrella. Merelle päin olevat huoneet rauhallisia hienolla näköalalla. Aamiaisella olisi kaivannut tuoreita kasviksia ja juustoakaan ei ollut tarjolla sämpylän päälle. Vastaus parkkipaikkaa kysyttäessä viikkoa ennen lähtöä tuli vasta ollessamme jo hotellilla, joten jouduimme etsimään paikan kadun varresta.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Das ist ein sehr empfehlenswertes Hotel in Puerto de la Cruz. Insbsonders das Personal an der Reception half mir nach Kräften in einer Notlage (Ausweisverlust) Das Essen war für ein Kettenhotel dieser Art überdurchschnittlich gut. Gerne wieder!
Stayed 5 nights in Jan 2025

10/10 Excellent

Helge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig og vennlig betjening, mange aktiviteter, fin julemiddag.
Stayed 10 nights in Dec 2024