Ratings based on 718 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2023 on Hotels
by A traveller
Posted Sep. 6, 2023 on Expedia
I’ve been to different RIU in Caribbean and this by far is worse one I’ve ever been too. I’ve been to RIU Costa Rica and Jamaica Ocho rios and Negril. It was very disappointing the lack entertainment. When I stay at inclusive I expect it to have basics to not have to leave the hotel. They had four pools and only one pool had music and it was replay of 6 songs from pop music of 1980’s. I went to lobby and was told that it family hotel and that this is not the Caribbean. You’re suppose to be original place in the brand and that in itself is complete disappointment! All RIUS are family hotels so the statement that it family hotel as to why you provide lack of basic music 🎶 is sorry excuse. The buffets lacked variety and were similar menu. The restaurant was buffet style as well had little variation to main buffet. The hotel was very clean and grounds were absolutely stunning. The staff was rude they rarely came to even pour water unless we asked. They were not treating all the guests that way just seem to be us. Bring your things to entertain yourself because they are not providing much entertainment.
Comment from Hotel Management
Sep. 8, 2023 by Online Reputation Manager, Hotel Management
Dear Eileen,Thank you for taking the time to review your experience at our hotel. We regret the disappointment during your stay. This is not our standard, and not what our typical guest experiences. We can only apologize for our failure to meet your requirements and for any service lapses encountered during your stay here.We will pass your comments to corresponding departments as we hope to have another opportunity to provide you with an enriching experience.Yours faithfully,Hotel Riu BuenavistaOnline Reputation Manager
by A traveller
Very good value for money.
Posted Aug. 10, 2023 on HotelsFamily of 4. Superb value for money. 3 pools to keep kids entertained (4th adults only) with some good entertainment. Restaurant overlooking sea was superb. Speciality italian was exceptional standard. The friday night white party was one of best parties ive been to in a hotel. Would pay for that!
3 minor points. No ice cream during day for kids unlike other all inclusive brands. Glass allowed around pool. Sports pool was cutting so many peoples (4+ a day) feet after water polo but lifeguard didnt seem to do anything - may have been cut tile - hoepfully fixed now.
End on a positive - kahoot quiz was great fun! We will no doubt return.
Comment from Hotel Management
Aug. 17, 2023 by Riu Buenavista Online Reputation Manager, Hotel Management
Dear Daniel,Thank you very much for choosing us and your feedback.Your ratings made our day and we are pleased to read you had a nice time.Nevertheless, we would like to apologize for the negative aspects, which not reflect our standards, the management will be notified.We hope you will visit us again.Kindest wishes,Hotel Riu BuenavistaOnline Reputation Manager
by A traveller
Posted May 24, 2023 on Expedia
family friendly, close to small shopping center.
Comment from Hotel Management
May 26, 2023 by Online Reputation Manager, Hotel Management
Dear krzysztof,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu BuenavistaOnline Reputation Manager
by A traveller
Posted Mar. 26, 2023 on Expedia
I found Riu Buenavista a great option for families and would return for sure
Comment from Hotel Management
Mar. 28, 2023 by Riu Buenavista Online Reputation Manager, Hotel Management
Dear Atanaska,We are very grateful for your wonderful review!It is very rewarding for our beautiful staff members to read your fantastic feedback.Thank you very much for choosing us.Looking forward to hosting you again.Kindest Regards!Hotel Riu BuenavistaOnline Reputation Manager
by A traveller
Posted Mar. 26, 2023 on Expedia
It was lovely I think most suited for people wit young children
Comment from Hotel Management
Mar. 28, 2023 by Riu Buenavista Online Reputation Manager, Hotel Management
Dear Victoria,We are thrilled your time with us was so good.We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much!We hope to see you again very soon, Victoria and we wish you, all the best.Best wishes,Hotel Riu BuenavistaOnline Reputation Manager
by A traveller from Dover
Posted Mar. 16, 2023 on Expedia
by A traveller
Posted Feb. 18, 2023 on Expedia
Great stay, highly recommend
by A traveller
Posted Feb. 16, 2023 on Hotels
by A traveller
Posted Feb. 14, 2023 on Expedia
The property is wonderful. The staff are their with smiles on doing a wonderful job . Food service the best. Each restaurant was a pleasure to dine in. Front desk always there to help. Room cleaned everyday. Riu fit staff excellent.
