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Iberostar Heritage Grand Mencey

5.0 star property
Luxurious 5-star hotel with 4 restaurants

Choose dates to view prices

Photo gallery for Iberostar Heritage Grand Mencey

Exterior
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

8.4 out of 10
Very good
(26 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

9.0 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the area

Santa Cruz de Tenerife

In Santa Cruz de Tenerife .Within a 5-minute walk of the hotel, you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within half a mile (1 km).

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • Tenerife Space of the Arts - 17 min walk - 1.5 km
  • La Granja Park - 3 min drive - 1.9 km

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk
  • ‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxurious 5-star hotel with 4 restaurants
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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  • Free WiFi
  • Restaurant
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4.5 out of 5, Wonderful, 387 reviews
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CA $183 total
includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • HDTV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

Property Registration Number H-38-4-0000005

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1003 reviews
Rating 8 - Good. 232 out of 1003 reviews
Rating 6 - Okay. 53 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 6 out of 1003 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Stayed 3 nights in Jan 2026

8/10 Good

Werner

Liked: Cleanliness, staff & service, amenities
Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.
Stayed 1 night in Jan 2026

10/10 Excellent

Gilberto

Stayed 8 nights in Dec 2025

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Beautiful hotel
Stayed 4 nights in Dec 2025

10/10 Excellent

Martin James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely setting.
Stayed 5 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, very convenient for the city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Stayed 5 nights in Dec 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Stayed 2 nights in Dec 2025

8/10 Good

Finn

Liked: Staff & service
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
Stayed 3 nights in Dec 2025

6/10 Okay

Sindre

Liked: Cleanliness, amenities
Very slow check out. Need to embed info retrieved from hotels.com. Had to fill my own water bottle in 5 star hotel room? Good breakfast. Nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

JOSEPH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class from checking in to checking out.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cheryl Eileen

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff as always!
Stayed 1 night in Dec 2025

8/10 Good

JAMES

Stayed 2 nights in Nov 2025

6/10 Okay

Pia Kristine

Stayed 1 night in Nov 2025

8/10 Good

Darryl

Liked: Cleanliness, property conditions & facilities
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Stayed 1 night in Nov 2025

8/10 Good

CLIFFORD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and entire facility was spotless. Staff very helpful.
Stayed 1 night in Nov 2025

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 5 nights in Aug 2025

8/10 Good

Gregorio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 10 nights in Oct 2025

10/10 Excellent

Virgil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the front doors, elegance is everywhere you look. The staff is the most professional staff we've ever encountered ( and we've encountered a lot). The room was nice and the bed and pillows were very comfortable. We booked a balcony room that looked out over the outdoor dining area and pools. We included the breakfast and it's worth it...lots of choices for every taste. We didn't use any of the facilities because we booked tours everyday we were there, however if we'd chosen to stay in the hotel, there's tennis courts, indoor and outdoor pools, spa, sauna, massages, facials, bars restaurants. There's a huge botanical garden across the street that's worth a stroll. Absolutely worth the price.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marisel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 3 nights in Aug 2025

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025