Poor is a little harsh but definitely not average. Not up to Marriott standards of service. Stayed three nights for a wedding, third floor. Was told rooms served every two days, never happened. Asked for fresh towels, was assured they would come, never did. Finally found maid in hall and traded towels. Was told to put garbage bags in hall for pickup (!) On plus side, room was clean, quiet and comfortable on arrival, and shower was blazing hot.