Ratings based on 33 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room.
The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive.
There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing.
The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel.
I am thankful we just spent 1 night there.
Comment from Hotel Management
Mar. 4, 2024 by reservations manager, Hotel Management
You must read again room description, yes somebody lies , and is not the hotel.Room description say free internet in public áreasIs not estrange that if you go to restaurant you pay for food.I really recomend to read where you go, piste is a small village this is not a secret.You thankful that you just spent one night, so we too
by A traveller
Posted Feb. 21, 2024 on Expedia
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Comment from Hotel Management
Feb. 24, 2024 by reservations manager, Hotel Management
Fue un gusto haber sido su hotel anfitrión.
by A traveller
Posted Feb. 20, 2024 on Hotels
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Comment from Hotel Management
Feb. 24, 2024 by reservations manager, Hotel Management
Agradecidos con su visita
by A traveller
Stay here.
Posted Feb. 18, 2024 on HotelsPerfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Comment from Hotel Management
Feb. 19, 2024 by reservations manager, Hotel Management
Agradecemos sus maravillosos comentarios.
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 18, 2024 by reservations manager, Hotel Management
We are very sorry about Your visit and your score of 2 You didnt mention anithing wrong with the hotel You were upgraded to room facing the garden even when You choose the cheapest rate,People read more than one rewiew so they can feel the real truth about Quality and serviceTravel really bring hapiness to people .i hope You travel more often
by A traveller
Good location for one night to visit chichen itza
Posted Feb. 17, 2024 on HotelsThe hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed.
Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you.
Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got.
Pool was good and reasonable temperature.
We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice.
For one night it was okay
Comment from Hotel Management
Feb. 18, 2024 by reservations manager, Hotel Management
Dear kelly thankyou for your visit, your opinión is very objective yes we are the closest hotel to Chichén itza,that means we are in the highway ,we are very sorry you didnt choose a room facing the gardenits only a few dollars more , if the bus its not running according with itinerary is not because the hotel ,yes if your budget is very short, you can enjoy of our small town and found delicious food for a few pesos is not necessary to use the good restaurant of the hotel
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by reservations manager, Hotel Management
agradecemos su visita
by A traveller
Nice stay
Posted Jan. 6, 2024 on HotelsWe reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Comment from Hotel Management
Jan. 8, 2024 by reservations manager, Hotel Management
Dear AliceWe thankyou for your vsit,and your wonderful review about our staff.I really recommend to read rooms description in expedia, so you can be sure whats in every room.
by A traveller
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Dec. 25, 2023 by Reservaciones , Hotel Management
Agradecemos su visita y esperamos un pronto regreso
by A traveller
Posted Nov. 22, 2023 on Hotels
Comment from Hotel Management
Nov. 23, 2023 by reservations manager, Hotel Management
Agradecemos su visita a Puerta Chichen
