Grand Prince Hotel Takanawa

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Photo gallery for Grand Prince Hotel Takanawa

View from property
3 restaurants; breakfast, lunch, and dinner served
Down comforters, in-room safe, blackout drapes, iron/ironing board
3 restaurants; breakfast, lunch, and dinner served
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3-13-1 Takanawa Minato, Tokyo, Tokyo-to, 108-8612
  • Place, Koyasan Tokyo Betsuin Temple
    ‪6 min walk‬
  • Place, Meiji Gakuin University
    ‪9 min walk‬
  • Place, Sengakuji Temple
    ‪11 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

Upper Floor -Superior Double Room Non Smoking

  • Sleeps 2
  • Free WiFi

Upper Floor -Superior King Room Non Smoking

  • Sleeps 2
  • Free WiFi

Club Floor - Club Superior Double Room Non Smoking with Lounge Access

  • Sleeps 2
  • Free WiFi

Superior Double Room, Non-smoking

8.8 out of 10
Excellent
(31 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Superior Twin Room, Non-smoking

8.0 out of 10
Very good
(22 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Superior King Room, Non-smoking

8.4 out of 10
Very good
(27 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Twin Room, Non Smoking, Garden View

8.6 out of 10
Excellent
(23 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Deluxe King Room, Non-smoking - Garden View

9.2 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Twin Room with Extra Bed, Non-smoking - Garden View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Club Superior Double Room with Lounge Access, Non-smoking

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Club Superior Twin Room with Lounge Access, Non-smoking

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Club Deluxe King Room with Lounge Access, Non-smoking - Garden View

7.0 out of 10
Good
(7 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Superior Double Room, High Floor, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

Superior Twin Room, High Floor, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Superior King Room, High Floor, Non-smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Deluxe Twin Room, High Floor, Non-smoking - Garden View

  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Deluxe King Room, High Floor, Non-smoking - Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Superior King Room with Lounge Access, Non-smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Deluxe Twin Room with Lounge Access, Non-smoking - Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Deluxe Twin Room, Non Smoking, Garden View

  • Sleeps 4
  • Free WiFi

Deluxe King Room, Non-smoking - Garden View

  • Sleeps 3
  • Free WiFi

Club Superior Twin Room with Lounge Access, Non-smoking

  • Sleeps 2
  • Free WiFi

Club Superior King Room with Lounge Access, Non-smoking

  • Sleeps 2
  • Free WiFi

Superior Twin Room Non smoking

  • Sleeps 2
  • Free WiFi

Superior King Room Non smoking

  • Sleeps 2
  • Free WiFi

High Floor Superior Corner King Room

  • Sleeps 2
  • Free WiFi

Club Deluxe King Room with Lounge Access, Non-smoking - Garden View

  • Sleeps 2
  • Free WiFi

Club Deluxe Twin Room with Lounge Access, Non-smoking - Garden View

  • Sleeps 2
  • Free WiFi

Deluxe King Room, High Floor, Non-smoking - Garden View

  • Sleeps 3
  • Free WiFi

Deluxe Twin Room, High Floor, Non-smoking - Garden View

  • Sleeps 4
  • Free WiFi

Superior Room, 1 King Bed, Non Smoking, Corner

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Superior Room, 1 King Bed, Non Smoking, Corner (Upper Floor )

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Club Corner King Room with Lounge Access, Non smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Suite King with Lounge Access, Non smoking

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Suite Twin with Lounge Access, Non smoking

  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Club Grand Suite Twin with Lounge Access, Non smoking

  • Garden view
  • 123 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Club Junior Suite King Room with Lounge Access, Non-smoking

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Club Junior Suite Corner Twin Room with Lounge Access, Non-smoking

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Club Princess Suite Twin Room with Lounge Access, Non smoking

  • 102 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Club Prince Suite King Room with Lounge Access, Non smoking

  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Grand Suite

  • Sleeps 2
  • Free WiFi

Prince King Suite

  • Sleeps 2
  • Free WiFi

Premium Corner Twin Room

  • Sleeps 2
  • Free WiFi

Premier King Room

  • Sleeps 2
  • Free WiFi

Club Superior Corner King Room

  • Sleeps 2
  • Free WiFi

Premier Deluxe King Room Non smoking

  • Sleeps 2
  • Free WiFi

Deluxe Twin Room Non smoking

  • Sleeps 2
  • Free WiFi

Deluxe King Room Non smoking

  • Sleeps 2
  • Free WiFi

Superior Twin Room Non smoking

  • Sleeps 2
  • Free WiFi

Superior King Room Non smoking

  • Sleeps 2
  • Free WiFi

Superior Double Room Non smoking

  • Sleeps 2
  • Free WiFi

Deluxe Twin - Triple Correspondence(3F) Non smoking

  • Sleeps 3
  • Free WiFi

High Floor Superior Double Room Non smoking

  • Sleeps 2
  • Free WiFi

High Floor Superior King Room Non smoking

  • Sleeps 2
  • Free WiFi

High Floor Superior Twin Room Non smoking

  • Sleeps 2
  • Free WiFi

High Floor Deluxe King Room Non smoking

  • Sleeps 2
  • Free WiFi

High Floor Deluxe Twin Room Non smoking

  • Sleeps 2
  • Free WiFi

Deluxe Room

  • Sleeps 2
  • Free WiFi

Superior Corner King Room Non-Smoking

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Superior Double Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

Superior Corner King Room Upper Floor Non-Smoking

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Superior Twin Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Superior King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Superior Corner King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Deluxe King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Deluxe Twin Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Junior Suite Deluxe King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Junior Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Junior Suite Corner Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Club Suite Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Princess Suite Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Prince Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

[Club Floor]Grand Suite Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2
  • Free WiFi

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About the area

Tokyo

City center retreat .A stay at this Minato hotel places you within 3 miles (5 km) of Tokyo Tower and 6 miles (10 km) of Tokyo Imperial Palace. Shinjuku Gyoen National Garden and Meiji Jingu Shrine are also within 6 miles (10 km).

What's nearby

  • Koyasan Tokyo Betsuin Temple - 6 min walk - 0.6 km
  • Meiji Gakuin University - 9 min walk - 0.8 km
  • Sengakuji Temple - 11 min walk - 0.9 km
  • Shinagawa Prince Cinema - 12 min walk - 1.1 km
  • Happoen Garden - 15 min walk - 1.3 km

Getting around

  • Takanawadai Station - 8 min walk
  • Shinagawa Station - 10 min walk
  • Haneda Airport (HND) - 31 min drive

Restaurants

  • ‪喫茶室ルノアール - ‬8 min walk
  • ‪麻布茶房 - ‬10 min walk
  • ‪Executive Lounge - ‬10 min walk
  • ‪品川横丁 - ‬9 min walk
  • ‪ラウンジもみじ - ‬5 min walk

About this property

Grand Prince Hotel Takanawa

5-star luxury hotel near Tokyo Tower
There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 25801 square feet (2397 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the luxury Grand Prince Hotel Takanawa. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 5-star Tokyo hotel is smoke free.

  • 372 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 25801 sq ft of conference space
  • 2397 sq m of conference space
  • Built in 1971
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Prince Hotel Takanawa offers 372 air-conditioned accommodations with safes and slippers. Beds feature down comforters. Televisions come with digital channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 24:
  • Swimming pool
The property will be renovating from June 30 2025 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Parking area
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5085 for adults and JPY 2825 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Guests with tattoos are not able to use the onsite public bathing facilities and pool.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hotel Takanawa
Grand Prince Hotel Takanawa
Grand Prince Hotel Takanawa Tokyo
Grand Prince Takanawa
Grand Prince Takanawa Hotel
Grand Prince Takanawa Tokyo
Prince Hotel Takanawa
Prince Takanawa Hotel
Takanawa
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Grand Prince Hotel Takanawa Tokyo, Japan
Grand Prince Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel
Grand Prince Hotel Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel Tokyo

Frequently asked questions

How close is Grand Prince Hotel Takanawa to the airport?

Grand Prince Hotel Takanawa is 8.4 mi (31-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Prince Hotel Takanawa?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Takanawa on Jun 15, 2026 start from CA $163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Prince Hotel Takanawa have an airport shuttle?

Airport shuttle services are not available at Grand Prince Hotel Takanawa.

How close is Grand Prince Hotel Takanawa to the beach?

This hotel is 5.4 mi (23-min drive) from Odaiba Beach Park.

Does Grand Prince Hotel Takanawa offer free breakfast?

Free breakfast isn’t provided at Grand Prince Hotel Takanawa, but buffet breakfast is offered for a fee of JPY 5085 for adults and JPY 2825 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Grand Prince Hotel Takanawa?

No, there is no casino at this hotel.

What time is check-in at Grand Prince Hotel Takanawa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Grand Prince Hotel Takanawa?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night.

Does Grand Prince Hotel Takanawa have a pool?

Grand Prince Hotel Takanawa does not have a pool.

Does Grand Prince Hotel Takanawa have a restaurant?

There are 3 onsite restaurants, offering options like French cuisine and light fare.

Does Grand Prince Hotel Takanawa have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Grand Prince Hotel Takanawa to downtown Tokyo?

Grand Prince Hotel Takanawa is 3.9 mi away from Tokyo.

Grand Prince Hotel Takanawa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 997 out of 1489 reviews
Rating 8 - Good. 322 out of 1489 reviews
Rating 6 - Okay. 97 out of 1489 reviews
Rating 4 - Poor. 45 out of 1489 reviews
Rating 2 - Terrible. 28 out of 1489 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

guadalupe

Stayed 16 nights in Mar 2026

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Grand Prince Takanawa was excellent, however, I have a few suggestions. I stayed for over 2 weeks at this property. The buffet breakfast was ok, but there needs to be more of a selection. There needs to be fried eggs or other type of eggs besides the processed scrambled egg mixture, the fruit section was ok, but needs more fruits and desserts. The Intercontinental Tokyo Bay buffet breakfast was excellent, please check to see if you can improve. The Room was very clean, but you need to add lotion to your bathroom amenities, get rid of the hair brush, it's horrible, a comb would be much better. The staff was awesome and deserves to be praised. Your staff on obtaining a taxi was exceptional. The reception staff was very helpful needs to smile more. YOUR JAPANESE GARDEN WAS EXCELLENT DURING THE DAY AND NIGHT! IT DID NOT DISSAPOINT. Other than the above, my stay was excellent.
Stayed 16 nights in Mar 2026

10/10 Excellent

Orawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing about this hotel is very good
Stayed 2 nights in Mar 2026

10/10 Excellent

Orawan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden, great food, nice hotel!
Stayed 2 nights in Mar 2026

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, amenities
Beautiful garden
Stayed 1 night in Feb 2026

10/10 Excellent

Takatoshi

Stayed 4 nights in Feb 2026

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities
An absolutely perfect stay from beginning to end! Everything was complete and thoughtfully prepared, from the smooth check-in process to the comfort and cleanliness of the room. The service was excellent, and every detail made the experience feel seamless and relaxing. The highlight was definitely the garden. It was beautifully maintained, peaceful, and added such a special charm to the property. Spending time there truly elevated the entire stay. I would gladly return and highly recommend this hotel to anyone looking for a wonderful experience.
Stayed 3 nights in Jan 2026

4/10 Poor

Mayaben

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The only positive thing about this hotel is its location near Shinagawa Station, which makes travelling convenient. Unfortunately, everything else was disappointing. The reception team was unwelcoming, unprofessional, and provided no useful information upon arrival. First impressions matter, and ours was extremely poor. Although we were “upgraded” to a Premier Room on the 15th floor, the room was outdated, had an unpleasant smell, and felt far from premium. The bathroom was very small, and instead of the king-size bed we expected, we were given two separate beds, which was inconvenient and unacceptable. An upgrade should feel like an improvement, not a downgrade. While some of the other staff members were friendly, it does not compensate for the overall poor experience. For the high price charged, the quality, comfort, and service were simply not worth it. This hotel does not offer value for money, and I would not stay here again nor recommend it to others.
Stayed 1 night in Feb 2026

10/10 Excellent

Deidrelynn

Stayed 4 nights in Feb 2026

10/10 Excellent

tokuko

Liked: Cleanliness, amenities, property conditions & facilities
everything
Stayed 2 nights in Feb 2026

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very kind and polite and the hotel is beautiful. It is so quiet and peaceful and the room we stayed in was very large with a beautiful view of the garden. There is a lovely gin bar, a 711 onsite, and several great restaurants. The Shinagawa station has nearly every line and Shinkansen, so you do not need to change often. Will stay here again!
Stayed 4 nights in Feb 2026

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very friendly and helpful staff, beautiful breakfast buffet setting with a nice breakfast. The adjacent gardens are pretty even in February. Shinagawa station is an easy walk away, though a taxi is better off you are loaded down with luggage.
Stayed 3 nights in Feb 2026

8/10 Good

Jeffrey, Mesa

Liked: Cleanliness, amenities, property conditions & facilities
Room was decent. Staff spoke English reasonably well. Good location, close to the Shinagawa train station. Bathroom door wouldn’t close without a little “English”. Overall, good experience. Would book again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Yejun

Liked: Cleanliness, staff & service, amenities
Great overall
Stayed 2 nights in Jan 2026

10/10 Excellent

Hugo

Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 1 night in Jan 2026

8/10 Good

Zachary

Stayed 1 night in Jan 2026

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was spacious and renovated
Stayed 2 nights in Jan 2026

10/10 Excellent

Luke

Liked: Cleanliness, property conditions & facilities
Great hotel and great location!
Stayed 2 nights in Jan 2026

6/10 Okay

Phi Long

Stayed 5 nights in Jan 2026

10/10 Excellent

Kiran

Stayed 1 night in Jan 2026

10/10 Excellent

Quang, lincoln

Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
All around great experience and very helpful!
Stayed 3 nights in Jan 2026

10/10 Excellent

Pradeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and big rooms with a good city view. They have their own garden that’s a plus to just spend time and roam around.
Stayed 4 nights in Jan 2026