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Hotel New Otani Tokyo The Main

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Photo gallery for Hotel New Otani Tokyo The Main

A modern restaurant with a panoramic city view, featuring high ceilings and large windows.
Accessible bathroom
A modern building with a glass facade, surrounded by lush greenery and a calm water body.
4 bars/lounges
A restaurant with round tables, wooden chairs, and a high ceiling with a decorative light fixture.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Akasaka Palace
    ‪9 min walk‬
  • Place, Tokyo Imperial Palace
    ‪16 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬

Room options

View all photos for Standard King Non Smoking

A modern hotel room with a large bed, a chair, a desk, and a city view.

Standard King Non Smoking

  • Sleeps 2
  • Free wired internet

View all photos for Standard Twin Non-Smoking

A hotel room with two beds, a TV, a desk, and a large window with a city view.

Standard Twin Non-Smoking

  • Sleeps 2
  • Free wired internet

View all photos for Standard Double Room - Non-Smoking

A hotel room with a large bed, two bedside tables, a chair, a TV, and a large window with a city view.

Standard Double Room - Non-Smoking

  • Sleeps 2
  • Free wired internet

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

The Main Quality Double Non-smoking

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

A hotel room with a large bed, a desk with a chair, a small table, and a window with curtains.

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • Garden view
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Triple Room, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

A modern hotel room with a large bed, a desk, and a balcony with a view.

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for The Main Standard Twin, Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A hotel room with a large bed, a desk, and a view of the city.

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a seating area, and a view of the cityscape.

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down comforters, in-room safe, individually furnished, desk

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down comforters, in-room safe, individually furnished, desk

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

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About the area

Tokyo

City center retreat .Your stay at this Chiyoda hotel places you within 2 miles (3 km) of Tokyo Imperial Palace and Nippon Budokan. Shinjuku Gyoen National Garden and Tokyo Tower are also within 3 miles (5 km).

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 km
  • Akasaka Palace - 9 min walk - 0.8 km
  • Tokyo Imperial Palace - 16 min walk - 1.4 km
  • Akasaka ACT Theater - 17 min walk - 1.5 km
  • Tokyo Midtown - 3 min drive - 1.4 km

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Narita Intl. Airport (NRT) - 78 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬8 min walk
  • ‪All-Day Dining OASIS GARDEN - ‬9 min walk
  • SATSUKI
  • ‪GARB CENTRAL - ‬9 min walk
  • ‪View & Dining The Sky - ‬1 min walk

About this property

Hotel New Otani Tokyo The Main

4.5-star luxury hotel near Tokyo Imperial Palace
Hotel New Otani Tokyo The Main offers its guests a health club and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 269 square feet (25 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo The Main. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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4.7 out of 5, Exceptional, 1,458 reviews
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,025 to 9,775 for adults and JPY 4,025 to 5,750 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 11 2027 to January 11 2027 (dates subject to change).
The following facilities or services will be unavailable from August 3 2026 to August 5 2026 (dates subject to change):
  • Fitness facilities
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults, and JPY 4025 to 5750 for children
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Guests have access to the onsite health club (The Golden Spa New Otani) for the listed facilities fee. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

  • The seasonal pool will open July 10 and close September 23.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

How close is Hotel New Otani Tokyo The Main to the airport?

Hotel New Otani Tokyo The Main is 15.2 mi (43-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of Jul 3, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on Jul 14, 2026 start from CA $336, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel New Otani Tokyo The Main have an airport shuttle?

Airport shuttle services are not available at Hotel New Otani Tokyo The Main.

How close is Hotel New Otani Tokyo The Main to the beach?

This hotel is 7.3 mi (26-min drive) from Odaiba Beach Park.

Does Hotel New Otani Tokyo The Main offer free breakfast?

Free breakfast isn’t offered at Hotel New Otani Tokyo The Main, but buffet breakfast is offered for a fee of between JPY 4025 and 9775 for adults, JPY 4025 and 5750 for children. It's available every day from 7 AM to 10 AM.

Is there a casino at Hotel New Otani Tokyo The Main?

No, there is no casino at this hotel.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Hotel New Otani Tokyo The Main?

This hotel offers free self parking.

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main features a seasonal outdoor pool.

Does Hotel New Otani Tokyo The Main have a restaurant?

Yes, there are 20 restaurants on site.

Does Hotel New Otani Tokyo The Main have a spa?

This hotel doesn't have a spa, but it does offer body treatments and facials.

How close is Hotel New Otani Tokyo The Main to downtown Tokyo?

Hotel New Otani Tokyo The Main is 1.9 mi away from Tokyo.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 961 out of 1247 reviews
Rating 8 - Good. 180 out of 1247 reviews
Rating 6 - Okay. 58 out of 1247 reviews
Rating 4 - Poor. 24 out of 1247 reviews
Rating 2 - Terrible. 24 out of 1247 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hsuante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, food options are great
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Parag

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and good location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

ROXANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and classy!
Stayed 16 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, great staff, very beautiful garden. Not cheap though, and not immediately obvious where to go nearby to dine at more affordable rates (South seemed best).
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, amenities
My second stay in the hotel and I absolutely love it
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent and first class. I would stay here again and again. Very clean, excellent customer service, and ultimate comfort.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we didn’t have breakfast included, but I would recommend it. The room was very comfortable in the hotel is absolutely beautiful. We enjoyed that Japanese garden. Lots of places to eat in the hotel.
view of garden from garden rsstaurant
view from view in main tower
woman getting a photo shoot in the garden
garden
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Kim

Liked: Cleanliness, staff & service, amenities
Hotel is decent but unfortunately a bit outdated.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the breakfast could
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel. We felt pampered and very comfortable. We also had a wonderful lunch at a restaurant in the garden!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

CELIAR

Liked: Cleanliness
Staff very Courtesies, nice rooms, nice baths, very well located
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the toiletries and linen were so good, and the service was outstanding. Definitely will be coming back, we had a wonderful stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Pei Shan

Liked: Cleanliness, staff & service, amenities
Clean room, staff are nice
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities
Spotless rooms, very courteous staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in the New Otani. The room was spacious and had all the amenities that I needed in the room. The hotel is so large and the fact that there a shops and restaurants within the complex made it helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean.Nice restaurants.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
The staff was excellent. We loved the location. The buffet breakfast was not great but everything else was.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Janelle Freiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is MASSIVE. It has 42 restaurants. The garden is exquisite. Makes sure the things you are doing are in this area. Metro is super close and brings you anywhere you need to go.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was power excellent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities
wonderful, helpful staff
Stayed 1 night in Feb 2026
Verified

8/10 Good

amogh

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional high quality service hotel set in beautifully maintained grounds. Although there is a pool, gym, spa - it costs extra.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Niels Peter

Liked: Cleanliness, staff & service, amenities
Nice hotel - good size room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jiwoong

Liked: Cleanliness, staff & service, amenities
I’ve been using this hotel more than 10 years. This hotel is old but very well-managed, I think still this hotel is one of the best hotel in Tokyo.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Luis Carlo

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was great
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

HARSIMRAN

Liked: Cleanliness, amenities, property conditions & facilities
beautiful suite, beautiful hotel. The garden was amazing. I didn't want to leave the grounds as there is so much to do on site. I will definitely be returning
Stayed 2 nights in Feb 2026