Ratings based on 930 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
Convenient from Haneda Airport and close to subway for a Tokyo adventure. Super comfortable and clean. The staff was excellent!
Comment from Hotel Management
Feb. 6, 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us the highest rating about your stay. We are very much delighted to hear that there was nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,
by A traveller
Posted Feb. 2, 2024 on Expedia
Had a very nice stay at this hotel for a solo trip to Japan. It’s a great location with only a 5 min walk (2 mins if you’re a New Yorker) to the Shibakoen subway station and also easily walkable to the Mita station (~ 8-10 mins). My room didn’t have a view of Tokyo Tower but it’s a lovely 15 min stroll to that landmark which is super helpful if you are ever lost (just look for the Tower and you know you’re close). I booked the moderate queen room which felt a bit tight upon arrival but it’s apparently on par with room sizes in the area. It’s smartly designed so even if you are traveling with a suitcase, carry on and additional medium to large size bag, you’ll have the space you need. Amenities were great with complimentary snacks and (nonalcoholic) drinks served daily in the lounge next to the patio area. I took one star away because the wifi was quite weak in my room and floor but the lobby wifi however was flawless. A big highlight was the on-site dining offerings with very reasonable prices for breakfast lunch and dinner. All the staff were excellent and also the showers and toilets were great! Bed and bedding was very very comfy and the room temps were perfect. Great sunlight in the room and black out curtains that work wonderfully for a quiet and restful sleep. Would recommend as a top option for travelers staying in the Tokyo area.
Comment from Hotel Management
Feb. 3, 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from you gave us a lot of encouragement.You mentioned so many good things of our hotel. We hope you made wonderful memories here.Regarding to the bad Wifi connection, we would like to apologize for the inconvenience. We knew there were some comments about the negative experience regarding to the Wifi, therefore we are preparing free rental router to prevent bad Wifi experience. Please tell us if it happens again next time, and we appreciate your constructive comments.Once again, we appreciate your detailed review of your recent stay with us. We look forward to welcoming you again. Sincerely,
by A traveller
Posted Feb. 1, 2024 on Expedia
Friendly staff
Comment from Hotel Management
Feb. 3, 2024 by Front Office Manager, Hotel Management
Thank you for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo. We are very glad to hear that our staff left you a good impression!Providing our guests with the best service and the best memories is what we always pursue. Again, we value your feedback, which will assist us improving the need of our guests. We look forward to welcoming you again in the near future.Sincerely,
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Front Office Manager, Hotel Management
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating. We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,
by A traveller
super nice and friendly hotel
Posted Jan. 21, 2024 on HotelsComment from Hotel Management
Jan. 21, 2024 by Front Office Manager., Hotel Management
We would like to warmly thank you for having stayed at The Celestine Tokyo Shiba. We also appreciate your feedback and kind rating.
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Front Office Manager, Hotel Management
Thank you very much for your stay at The Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our customers are our encouragement every day. If there is an opportunity, we would like you to visit us again for a moment of relaxation. We look forward to seeing you soon.Sincerely,
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Front Office Manager, Hotel Management
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,
by A traveller
Posted Jan. 16, 2024 on Expedia
The view from the room was incredible. I love the location of the hotel and it is easy to transport to different areas of Tokyo from the hotel.
Comment from Hotel Management
Jan. 19, 2024 by Front Office Manager, Hotel Management
First of all, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with nice comment. We are very delighted that you enjoyed your stay here at Hotel the Celestine Tokyo Shiba. Celestine Hotel has rooms from 14th floor to 17th floor, so if you like high floor and view from high floor, Hotel The Celestine Tokyo Shiba might be a wonderful choice. Also as you commented, we have good public transport access because there are 4 subway stations and 5 subway lines you can use. Again, we would like to express our gratitude for having stayed with us and leaving us a good comment. We would like to welcome you again in the near future. Sincerely,
by A traveller
Great stay
Posted Jan. 16, 2024 on HotelsHad a wonderful time again. This is my second time staying here and it’s been great. The rooms have more space compared to similarly priced rooms and I like that the nearby stations are not that crowded. Will definitely use this hotel again for my stays in Tokyo.
Comment from Hotel Management
Jan. 20, 2024 by Front Office Manager. , Hotel Management
First of all we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We are very happy to hear that staying in Hotel the Celestine Tokyo Shiba made your trip in Japan wonderful. As you mentioned we have a good transportation access, since we have 45 metro lines near us. However still we are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,
