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Shibuya Excel Hotel Tokyu

Property class: 4
4-star luxury hotel near Shibuya Crossing

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Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from property
Reception
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room

  • Sleeps 1

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi Double Room

  • Sleeps 1

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Triple Room

  • Sleeps 3

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Fourth Room

  • Sleeps 4

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(39 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(35 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

8.4 out of 10
Very good
(25 reviews)
  • Park view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

8.8 out of 10
Excellent
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

9.0 out of 10
Wonderful
(54 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Twin Room

  • Sleeps 2

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(18 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(16 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(24 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the area

Tokyo

City center stay.With a stay at this Shibuya hotel, you'll be within half a mile (1 km) of Shibuya Crossing and 2 miles (3 km) of National Stadium. Also, Tokyo Tower is within 3 miles (5 km) and Tokyo Imperial Palace is within 6 miles (10 km).

What's nearby

  • Shibuya Crossing - 2 min walk - 0.2 km
  • Hachikō Memorial Statue - 2 min walk - 0.2 km
  • Shibuya Sky - 3 min walk - 0.3 km
  • Cerulean Tower - 3 min walk - 0.3 km
  • Love Hotel Hill - 4 min walk - 0.4 km

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Haneda Airport (HND) - 44 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪カレーショップ C&C - ‬2 min walk
  • ‪信州屋 - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪スタミナラーメン鬼山 - ‬1 min walk

About this property

Shibuya Excel Hotel Tokyu

4-star luxury hotel near Shibuya Crossing
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Shibuya Tokyu REI Hotel
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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The price is CA $165
CA $202 total
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1458 out of 2032 reviews
Rating 8 - Good. 396 out of 2032 reviews
Rating 6 - Okay. 113 out of 2032 reviews
Rating 4 - Poor. 31 out of 2032 reviews
Rating 2 - Terrible. 34 out of 2032 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Allen, Spanaway

Stayed 1 night in Jan 2026

10/10 Excellent

DAIKI, NEW YORK

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and their service was excellent.
Stayed 4 nights in Jan 2026

8/10 Good

SAYOKO, WEST HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff service. Noise level is high due to its location and bathroom is very small.
Stayed 7 nights in Dec 2025

10/10 Excellent

Linwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was everything. Right across from the Scramble and next to shibuya Station.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good looking hotel. Great location clean rooms, nice staff. Only complaint is that the bathroom is too small and does not have a separate shower stall. I’d stay here agsin
Stayed 1 night in Jan 2026

10/10 Excellent

Carmen J

Stayed 3 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very helpful staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Whee Khee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and near to shopping and all amenities. 3 minutes walk from Shibuya train station. Nice furnished clean room, friendly and helpful staff, excellent hospitality services. Very satisfied with everything.
Stayed 13 nights in Dec 2025

4/10 Poor

Rosauro

Stayed 3 nights in Jan 2026

6/10 Okay

cindy

Stayed 3 nights in Jan 2026

8/10 Good

Sek

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room
Stayed 2 nights in Dec 2025

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A variety of great, quality, tasty food and the view is amazing!
Stayed 2 nights in Dec 2025

6/10 Okay

Ayed

Travelled with partner
Room smelled so nasty but location is convenient
Stayed 1 night in Dec 2025

10/10 Excellent

ENRICA

Stayed 5 nights in Dec 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities
Room is large for Tokyo and in a good location. Very clean and professional. I would reserve again.
Stayed 1 night in Dec 2025

10/10 Excellent

Calista

Stayed 7 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location near the Scramble, nearby stores, and metro. The staff are friendly and helpful. The rooms are clean and have a decent amount of space. Would consider staying here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Dec 2025

10/10 Excellent

Amani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and easily taken care of. I cannot overemphasize how perfect the location was for me. Very convenient to the Shibuya station and infamous crossing as well as numerous food places. When I go back to Tokyo, I will be staying here again. I must also express a lot of gratitude to the staff for their help and kindness.
Stayed 7 nights in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Good value. Comfortable bed and pillow.
Stayed 4 nights in Dec 2025

6/10 Okay

Jay

Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff. Perfect location.
Stayed 5 nights in Dec 2025

8/10 Good

Paul

Stayed 2 nights in Dec 2025

10/10 Excellent

Jed Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Dec 2025

10/10 Excellent

Rosalyn, Franklin Park

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff are friendly
Stayed 5 nights in Dec 2025