Note fondée sur 560 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 avr. 2024
Paid for smoke free room, given room smelling like stale cigarette smoke, linen included
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ruth, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations for a comfortable room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
par un voyageur
Publié le 2 mars 2024 sur Expedia
The earlly am front desk clerk is very rude and nasty, she also refrenced me as the colored gurl.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Tanisha, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely,Hotel Management
par un voyageur
Publié le 2 mars 2024 sur Expedia
There was no feminine products on site for my daughter that wasn't prepared and laundry machine was way to expensive. Other than that so far no complaints
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Daniel, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay with us, but we regret if we missed something. It is always our effort to keep our guests happy and satisfied by our services. In response to your review, we will discuss this with our team to check the area and ensure that they do their best as we move ahead. We hope you revisit and allow us to serve you again.Sincerely,Hotel Management
par un voyageur
Publié le 1 mars 2024 sur Hotels
Nasty nasty nasty hotel! We found bedbugs on the bed. Crawling on the pillow! Thank god I checked before we even laid down! Fridge was gross , shower wasn’t cleaned
Commentaires de Gestion de l’hôtel
3 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Great stay. Friendly staff. Only "disappointment" was not having enough coffee pots and and cooking pans for the obvious usage for everyone.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
par un voyageur
Publié le 18 janv. 2024 sur Expedia
I have stayed here for business multiple times. It is nice and safe and the staff is amazing.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear gabriel, Thank you for making Extended Stay America your home away from home. We accommodate many business travelers and enjoy providing clean and comfortable accommodations. We know that small things can make a big difference, especially for our business guests, so we do our best to offer everything you might need while away from home. Thank you also for recognizing the efforts of our associates. They will appreciate your kind words. We look forward to your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Clean, frig kitchenette such a nice informative check-in
par un voyageur
Publié le 23 déc. 2023 sur Hotels
par un voyageur
Publié le 21 déc. 2023 sur Hotels
The hotel was clean, comfy and convenient. Only thing was the site says on the go breakfast and they even asked at the desk if it would be available at 6am when they would head out for work, staff said coffee and muffins would be, they weren't...
Commentaires de Gestion de l’hôtel
22 déc. 2023 par Hotel Management , Gestion de l’hôtel
Dear Amber, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and that you found our hotel to be clean, comfortable and convenient. However, we sincerely apologize for the discrepancy regarding the grab-and-go breakfast, and we will be reviewing our breakfast selections to ensure they meet our guests' expectations. We hope to see you again the next time you visit Toledo.Sincerely,Hotel Management
