Ratings based on 1,183 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 19, 2024
I was unaware that I would have to pay $14.99 plus tax (this would be daily had I stayed more than one day)to park onsite. I also asked the evening front desk clerk where the nearest gas station was as my auto rental had to be returned full and she gave me such bad and incorrect directions that when started questioning it while driving to the station she said was down the road on the left, I pulled over and found out I should have turned down a street I had Long since passed and turn off that street as well. The whole experience left a bad taste in my mouth
Comment from Hotel Management
Apr. 22, 2024 by Yami, Hotel Management
Hello,Unfortunately the parking fees applies , they are display on our website as well on expedia ,the price is within the area rates we are not trying to overcharge or add a new charge. Regarding the directions our apologies the agent could not guide you properly. Usually we even go as far as to print the directions to the guest to make sure they reach the destination safely and on time.
by A traveller
Posted Mar. 31, 2024
Comment from Hotel Management
Apr. 20, 2024 by Jass, Hotel Management
Thanks for Your last stay at Best Western Premier Carling View Hotel. We really appreciate your feedback.
by A traveller
Posted Mar. 27, 2024
You pay for breakfast, but it only starts 7am. There should be a section to collect a bagged breakfast or reduce the bill if no breakfast is available. State the breakfast times when booking and not just free breakfast.
Comment from Hotel Management
Mar. 28, 2024 by Yami, Hotel Management
Hello,On behalf of the BWP team we want to thank you for choosing to stay at our Hotel. There is an option online for adding breakfast to the room but the rate is higher and since 7am wont do for the early travelers, what we usually do is to prepare the "Breakfast Bag To Go " , to be requested upon check in , the guest can pick it up either that evening or early morning, it cost 8.99 plus taxes per bag (Choice of juice, croissant /muffin, hard boiled egg, yogurt, fruit/granola bar)Sincerely,
by A traveller from BROCKVILLE
Posted Feb. 23, 2024
Comment from Hotel Management
Feb. 26, 2024 by Yami, Hotel Management
Hello,On behalf of the whole BWP Team we want to say thank you for choosing our Hotel.Regards,
by A traveller
Posted Jan. 31, 2024
Try the Butter Chicken
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
Hello,On behalf of the whole Team of BWP we would like to thank you for choosing to stay at our Hotel. Thanks so much I will pass the compliments to the Chef. Sincerely,
by A traveller
Posted Jan. 31, 2024 on Expedia
Good
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
On behalf of our Best Western Team we want to say thank you for staying at our Hotel.Regards,
by A traveller
Posted Jan. 31, 2024 on Hotels
The 'shuttle bus' to the airport is actually a small & tight passenger van that often gets fully booked. Our early morning shuttle bus to the airport actually got overbooked and 2 guests had to 'stand' during the 10 min ride, which was kind of sketchy...
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
Hello,On behalf of the whole Team of BWP we would like to thank you for choosing to stay at our Hotel. Indeed is an issue of safety , the bus should have 9 to 10 guests at most so each guest is seated.Sincerely,
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
Hello,On behalf of the whole Team of BWP we would like to thank you for choosing to stay at our Hotel. Sincerely,
by A traveller
Posted Jan. 31, 2024 on Expedia
Could provide more large towels. Two per person would be better.
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
Hello, Please do let us know by dialing Front Desk and we will sent housekeeping with extra towels. We are happy to assist you anytime during your stay.Regards,
by A traveller
Posted Jan. 30, 2024 on Expedia
The website says they have an airport shuttle 4am - 2am, however, it doesn't say you need to call them. Do I waited almost an hour. Luckily a person who stayed there call them, so I got on the shuttle in the end. They should say you need to go to the information center and make a phone call. Everything else was just fine.
Comment from Hotel Management
Feb. 21, 2024 by Yami, Hotel Management
Hello,On behalf of the whole Team of BWP we would like to thank you for choosing to stay at our Hotel. I agreed it was an issue and now an automatic message is sent to the guest that explains where to wait for the shuttle and to call the Hotel to get picked up. Thanks
