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The Richmond Hotel

2.0 star property
Hotel perfectly located for exploring Torquay City Centre

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Photo gallery for The Richmond Hotel

Beach
Exterior
View from property
Lobby
Miscellaneous

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Free WiFi

Explore the area

View in a map
27 Croft Road, Torquay, England, TQ2 5UD
  • Torre Abbey Sands
    ‪3 min walk‬
  • Princess Theatre
    ‪6 min walk‬
  • Torre Abbey
    ‪8 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

  • 15 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, Ensuite, Sea View

View from property

Superior Triple Room, Ensuite, Sea View

  • 18 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room, Ensuite

Room

Basic Double Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible

Deluxe Suite, Accessible

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Economy Double Room, Ensuite

Room

Economy Double Room, Ensuite

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

View from property

Quadruple Room, Ensuite, Sea View

  • 18 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the area

Torquay

Torquay City Centre stay.Within a 10-minute walk of this Torquay City Centre hotel, you'll find Riviera International Conference Centre and Torquay Marina. Princess Theatre and Torre Abbey Sands are also within half a mile (1 km).

What's nearby

  • Torre Abbey Sands - 3 min walk - 0.3 km
  • Princess Theatre - 6 min walk - 0.6 km
  • Torre Abbey - 8 min walk - 0.7 km
  • Meadfoot Beach - 3 min drive - 2.1 km
  • Babbacombe Beach - 4 min drive - 2.7 km

Getting around

  • Torquay Station - 14 min walk
  • Exeter (EXT-Exeter Intl.) - 43 min drive

Restaurants

  • ‪TQ Beerworks - ‬5 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Brody's Breakfast Bistro - ‬6 min walk
  • ‪Visto Lounge - ‬8 min walk
  • ‪Cafe One Hundred - ‬7 min walk

About this property

The Richmond Hotel

Hotel perfectly located for exploring Torquay City Centre
The Richmond Hotel offers its guests multilingual staff. Public spaces have free WiFi. Parking is available for a fee.

This Torquay hotel is smoke free.

  • 46 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Staff is multilingual
  • No smoking on site
The Richmond Hotel offers 46 accommodations. Housekeeping is provided weekly.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per day)

Accessibility

  • No elevator

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, Discover, Diners Club, and JCB International. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Reviews

The Richmond Hotel Reviews

6.6

6.8/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness
Rating 10 - Excellent. 61 out of 300 reviews
Rating 8 - Good. 94 out of 300 reviews
Rating 6 - Okay. 48 out of 300 reviews
Rating 4 - Poor. 41 out of 300 reviews
Rating 2 - Terrible. 56 out of 300 reviews

Reviews

2/10 Terrible

Drilon

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed was understatement No water Then no hot water Rooms were awful curtains didn’t fit window Was worse than a hostel
Stayed 1 night in Jun 2025

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No cold water for the whole of the 7 days had to buy bottled water to have wash lift never worked for the whole of the stay room not cleaned at all for 7days towels not changed for the whole of the stay bin not emptied for the whole of the stay tea tray not filled up just absolutely disgusting the only thing that was good was the view if I could of found some were else to stay I would have left on day 2
Stayed 7 nights in Jun 2025

2/10 Terrible

Veera

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service
I was shown to room 34. The room was terrible and I’m not even being dramatic, stains all over the carpet, broken/chipped furniture, the balcony door was broken and filthy all across and on the frame, you couldn’t even open it, the bedding was supposedly clean however had a big stain on it and no mattress protector. I went to reception to complain which I never do, I was assured the room was clean however was still offered a new room rm 38 which again had stains all over the carpet the balcony door was filthy you could see broken handprints all over the area by the handle, again the furniture was chipped/broken. The accommodation is in severe need of renovation and staff to have training in customer service. The faults were so bad I didn’t feel comfortable or safe to stay here so I had to book alternative accommodation elsewhere. I highly recommend people DO NOT stay here, I was promised by the manager Ahmed I would get a refund he would approve which he didn’t, overall terrible experience and did ruin my holiday.
Stayed 1 night in Jun 2025

2/10 Terrible

Penny

Disliked: Cleanliness, amenities, property conditions & facilities
Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website.
Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was t clean, little or no fire/safety standard. Toilet had a deposit from the previous guests which didn't flush as there's not enough water in the cistern, shower didn't work, cold tap dribbled only & hot tap got so hot it was impossible to keep your hands under it. Room was bamp, everything was old part fixed & part painted this is not worth the £63 per night rate & Expedia should refuse to sell these properties however corporate greed means they don't care. When I checked in there was a lady at reception who had been moved twice & she was having water problems again & when I asked the reception guy told me we would have no problems with the two rooms that cost me £126.00 for the two. Waste of money & I expect a full refund from EXPEDIA!! Expedia for once in your life do something about it as this hotel should be closed by the council & the fire service as it's a disaster waiting to happen!!!
Stayed 1 night in Jun 2025

2/10 Terrible

Patrick

Stayed 1 night in Jun 2025

2/10 Terrible

nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025

8/10 Good

Chandan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My mates pillow had blood on it asked them to change it said was he happy to keep the same pillow case.
Stayed 1 night in May 2025

4/10 Poor

Katarzyna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very old, there is renovation going inside so its mess and dirt everywhere. Think they should close it for now. Room was ok to sleep- nothing else. Kettle and 2 cups provided- no tea coffee etc. Its also not clearly stated but they charge £10 extra for parking per night which is quite expensive. We won't be back anytime soon.
Stayed 1 night in May 2025

2/10 Terrible

Mandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in mid renovation following take over by new owners 3 weeks ago. While the bedding was clean, nothing else was. The place shouldn't be open. 1 curtain missing 1 just hanging on. No shower curtain, no tea/coffee or milk in the room but a kettle and 2 tiny cups. Only 1 pillow each. Dirty carpets. Lift broken. Payments through Expedia are not working, so we had to pay cash as the only other method they accepted was a QR code scan which is a security risk at the best of times. Also if you wanted to park in the hotel spaces, it was £10 per night! There's several other things wrong with the hotel, so no one should stay there for some time.
Stayed 1 night in May 2025

2/10 Terrible

April

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Van Son

Stayed 2 nights in May 2025

2/10 Terrible

Madhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They can improve but need to be honest

no information on refurbishment work about the property
Stayed 1 night in May 2025

2/10 Terrible

SANJID SAHEER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Nigel

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Stayed 1 night in Jul 2024

10/10 Excellent

Clive

Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely run down, the reception area resembles a building site, reception was never manned. No towels available and television not working in one of our rooms. Avoid
Stayed 1 night in Aug 2024

6/10 Okay

Marek

Travelled with partner
Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024

6/10 Okay

Razvan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't recommend this place
Stayed 1 night in May 2024