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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly 4-star hotel near Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Porch
Property video
Lobby sitting area
Mountain view
Indoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Place, Serrano River
    ‪6 min walk‬
  • Place, Torres del Paine National Park
    ‪7 min drive‬
  • Place, Lago Pehoe
    ‪29 min drive‬

Room options

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View

8.6 out of 10
Excellent
(11 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

About the area

Torres del Paine

On river.At this Torres del Paine hotel, you'll be within half a mile (1 km) of Serrano River and 3 miles (5 km) of Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

What's nearby

  • Serrano River - 6 min walk - 0.6 km
  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 16 min drive - 12.1 km
  • Lago Pehoe - 29 min drive - 18.7 km
  • Salto Chico Falls - 29 min drive - 18.7 km

Restaurants

  • ‪Qawasqar - ‬6 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪De Agostini - ‬6 min walk
  • ‪Restaurant Hotel Rio Serrano - ‬1 min walk
  • ‪Los Colonnos Del Sur - ‬9 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly 4-star hotel near Serrano River
Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square meters) and includes a conference center. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 501 reviews
Rating 8 - Good. 113 out of 501 reviews
Rating 6 - Okay. 29 out of 501 reviews
Rating 4 - Poor. 14 out of 501 reviews
Rating 2 - Terrible. 13 out of 501 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking. The staff was so accommodating with everything from changes in dinner plans to being late at the spa! i would give the whole experience a 10/10.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with beautiful views located just outside of the Torres del Paine national park. The pool and spa are wonderful. The room and bathroom were clean and comfortable with lovely views of the mountains. Excellent vegetarian food options in both restaurants. Overall a wonderful stay.
Stayed 2 nights in Dec 2025

4/10 Poor

Kiko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view, Terrible customer service. Not worth the money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Fengxia

Room was very clean. Staff were professional and helpful. Foods were delicious.
Stayed 3 nights in Dec 2025

6/10 Okay

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Akiva

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, super nice employees particularly in the activities concierge, decent amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Juan Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Dec 2025

10/10 Excellent

Krishna

Stayed 1 night in Nov 2025

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view, dining, and service – all excellent. We had an issue witl our shower leaking from multiple areas leading to flooding around the bathroom floor. The maintenance staff managed to fix one leak but there's a design flaw in the shower door that causes the other. They were quite accommodating with adequate service recovery. Overall, great experience!
Stayed 3 nights in Nov 2025

6/10 Okay

Robert

Excellent service
Stayed 1 night in Nov 2025

8/10 Good

Brendan

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable but noise of buses outside was a little annoying as for some reason they would run their engines for long period of time whilst stationary. Staff were generally very good but not consistent service. Pool was outstanding. Lounge areas were really nice. View from the front of the hotel was jncredible. Don’t think it was worth the high cost but there’s not a lot of completion in this area.
Stayed 3 nights in Nov 2025

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa pool was beautiful Serves great setting unbelievable
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
We loved the view from our room, the staff was great, and the amenities and property also wonderful.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen, BOISE

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Stayed 5 nights in Oct 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maurice

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views. We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor. Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities. They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
Stayed 3 nights in Oct 2025

10/10 Excellent

DONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice property! Staff is AMAZING! “Aux petits soins” The food is Good! The Spa is Fantastic! The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm They just don’t care if you are sleeping, tired or not… So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!
Stayed 4 nights in Oct 2025

10/10 Excellent

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff especially the staff from the bar and restaurant. Swimming pool can be a bit warmer since the weather is still pretty cold.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and hotel

Rio Serrano Hotel is set in a truly stunning location—without doubt one of the most beautiful places I’ve ever visited, and this was country number 66 for me. The hotel itself was excellent: clean, comfortable, and supported by a team of genuinely helpful staff. The view from our room was simply breathtaking, and we were honestly devastated to leave after just four nights. The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area. We’re already planning our return—this place is too special not to visit again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

10/10 excellent hotel

The hotel is 10/10, the rooms are comfy, clean have an stunning view. The food is very tasty, we had Calafate Sour cocktails is a must try. The Staff are very friendly and helpful. The location is convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in Chile
Stayed 2 nights in Apr 2025

10/10 Excellent

Kash, ooltewah

Stayed 3 nights in Apr 2025