Ratings based on 449 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 12, 2024 on Expedia
This hotel could easily reach a 5 star rating. The views are amazing and majority of the staff provide great customer service with an amazing lady on reception, barman and the one serving coffees was also a welcomed sight in the morning. The hotel itself is near a lift with great access to the snow and the hotel has a spa, ski equipment room, games room and parking. Together with dining this was all the reasons for booking this hotel. The downside to the hotel is a lack of flexibility by certain staff members, some of the basics in the room, the restaurant and breakfast. The restaurant appears to lack an understanding of the customer or leader that is able to deliver a product and experience. This is a great pity as the setting is fantastic but food, choice and organisation needs a lot of attention. They have the staff but not the leadership required to set standards and the service. Note that if you don’t get a booking they often won’t accept you in the restaurant this is not down to being full it’s more related to how things are organised and the lack of flexibility. Please also note that the hotel is promoting sustainability which I fully support however using this as an excuse for not providing glasses in rooms and decent shampoo, conditioner and soap is acceptable and a basic need. We stayed 7 days and asked about obtaining these products and was told to buy them from the supermarket in Trento by reception. The paper cups fell apart after 3 days and not replaced!!
by A traveller
Excellent
Posted Dec. 14, 2023 on HotelsBest hotel ever stayed in! It may be a drive but the views and hotel are well worth it - we want to come back
Rooms are newly refurbished and large. Staff extra friendly and helpful
Restaurant food amazing
Undercover parking
Facikities such as heated pool and games room an added bonus
by A traveller
Posted Oct. 12, 2023 on Hotels
by A traveller
Posted Jul. 16, 2023 on Hotels
by A traveller
Very kind.
Posted May 16, 2023 on HotelsEverything was excellent.
by A traveller from pelham
Posted May 6, 2023 on Expedia
We just stayed 1 night, but got to see the Mountain Views at sunset and sunrise. Indoor/outdoor pool was awesome, but the sauna wasn't open in the morning (plan ahead if want spa services).
High on the mountain, so taking meals at the property is the only option.
by A traveller
Posted Feb. 27, 2023 on Expedia
Nice property with recently renovated rooms. Good amenities (Gym, swimming pool, spa...) and good for families.
by A traveller
Posted Oct. 7, 2022 on Hotels
A room at the back as we were only sleeping their seved our purposes well. Pool was pleasant and restaurant was good with a fantastic view. Staff were very helpful.
by A traveller
Nice location, restaurant absolutely awful.
Posted Jul. 26, 2022 on HotelsAmazing views, clean hotel and nice helpful staff. Restaurant food is terrible, what they call ala carte is not at all ala carte, mass produced, bad quality, simply terrible. If you do not have an auto to travel around to find decent food I would not recommend staying at this location.
by A traveller
Posted Jul. 12, 2022 on Hotels
Awesome hotel nice view. Everything works but old. Bathrooms could be updated.
Friendly staff, above average food.
