There are 2 restaurants on site. WiFi is free in public spaces. Hotel Coral Cuernavaca offers its guests a full-service spa, 2 hot tubs, outdoor tennis courts, and a waterslide. An outdoor pool, a children's pool, and a fitness center are also featured at the family-friendly Hotel Coral Cuernavaca. The resort can provide concierge services and wedding services. For a fee, parking is available.
Smoking is allowed in designated areas at this 3-star Tres de Mayo resort.
We arrived late and the attendant was very nice and pleasant. I made a call to the attendant because the water was cold and could not take a shower. Ten minutes later the water was still cold. I called back and another person answered the phone and was extremely rude. She said the mantenance people were gone and I have to wait until 9AM the next day to have hot water. When I told her that I needed to take a shower that night and the next day she hanged up on me. I proceeded to go the reception area which is very hard to do because there are about 120 strairs I had to claim. She had me there waiting for about 20 minutes while she was on the phone talking to somone and first told me room 406 was available and 5 minutes later said that was not available because it just got reserve. So I said well is reserved for tomorrow so I can stay there tonight and then tomorrow you can move me again. She refused and gave another key of a 300 room. When I got to the room it was the same the water was cold so I have to go back to the reception area and get another key and it was the same finally I said it is your job to find me a room. I am 71 years old at midnight looking for a room and claiming 120 stairs every time . Finally she sent someone to help me with a gentleman from security. This person was helpful and find me another room. While this was happening there was a loud party downstairs until 3AM. When it was over people came back to the rooms talking and I can hear peo
We arrived late and they gave us a large room with decaden wood. The water was cold and advised the management. She told me the water will be fine, but they never fixed it. The late mananger arrived and was very dimissive of my situation and haned up the phone on me. So I went to the counter and she gave key after key of eooms that were worse or the same. She was very nasty and inefficient and treated me worse than a dog. They also haveloud music until 3AM in the morning in a Monday evening. The guests were talking and throwing up after their big party. There were no consideration of the guests staying there. The bed had crowling insects all over and to end my ordela I could not open the door after I got up. All there is old and not useful. I wanted to return my money for two rooms and they refused. I recommend the Holiday Inn for the sam price in Las Palmas.
No me gustĂł que no se respetarĂĄ mi habitaciĂłn. Pague por un cuarto con 2 camas individuales y me asignaron una habitaciĂłn sin buena ventilaciĂłn con una cama matrimonial
The pools are great and the staff are nice, but the waterslide wasn't working (July 2025), you are not allowed to bring any food/drinks/snacks into the resort, the beds are quite hard (but tolerable). There was loud music quite late into the night and the rooms are not soundproof. We didn't hate it, but we wouldn't stay again.
We paid extra for the 2-bedroom family room and there were air conditioners in the rooms, but im not certain all the rooms do.
It's also worth knowing in advance that the security guards at the gate swap your ID for a card when you drive in and out. This disnt cause us a problem, but caught us off guard.
No tiene aire acondicionado solo ventiladores, pero como no hay mosquiteros en las ventanas es imposible abrirlas por el tema de los moscos, asĂ que hace un calor terrible. Quisimos consumir en el restaurante pero hacen cambio de cocina por lo que nuestros alimentos estarian en 40-50 minutos.