We got a friendly greeting when we arrived and drinks brought to us on Reception. All staff are very friendly. The room was beautiful and very spacious. We had a junior suite and it was the best room I’ve ever stayed in.
We were able to add room service and meals to our bill to pay by card when we checked out. There are ATM’s nearby if you want to get some cash.
We gave tips at the end of our stay. It was helpful that the documentation from the hotel states that charges include a service charge so you aren’t expected to tip as you go along every day.
There was a decent choice of room service meals, drinks and desserts available and these seemed to be available any time. They were reasonably priced - like UK prices but more than normal Sri Lanka prices. We just paid for room only as we thought we would be out and about a lot. We tried breakfast once at the hotel and it was alright. We had dinner once which again was alright. Room service meals were good. My daughter loved the milkshake and brownies.
I would recommend getting a local SIM card from a small shop near the hotel. I got a ‘Hutch’ SIM card. I was surprised that the shop staff need to take a photo of your passport when you buy one.
We could then access Google Maps and find attractions, etc nearby.
The hotel was great with friendly staff and beautiful surroundings. You can walk to the beach in 5 mins. There are lots of stray dogs around but all seem friendly. The pool is nice at the hotel too. We loved it all!