Note fondée sur 588 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 avr. 2024
Gentleman at front counter was very professional and attentive to me and answered all of my questions
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Caitlyn, Gestion de l’hôtel
Hello,Thank you for taking the time to share about your experience with our staff at the Courtyard Troy. it was a pleasure to have you and we look forward to welcoming you again soon!
par un voyageur
Publié le 9 mars 2024 sur Expedia
The central area inside was up to date. but he bathroom in the rooms and the outside looked older. Room was clean.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Food preparation was slow and tasted terrible
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for sharing your experience with us!We are currently adapting our new team to the Courtyard Bistro standards with on-site training. We hope this makes a difference in upcoming stays!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for sharing your experience at the Courtyard Troy!We look forward to seeing you again soon.
par un voyageur
Publié le 6 févr. 2024 sur Hotels
The hotel was nice and staff was super friendly and accommodating. The only issue was the bathrooms were not clean. The toilet had dried urine on the bottom and the shower had hair in various places from a previous stay. So they couldn’t have possibly been cleaned thoroughly. Other than that everything else was good.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for sharing about your experience at the Courtyard Troy. We truly appreciate your perspective and acknowledgement and will be revamping some of our cleanliness standards with the team to ensure this is an isolated incident!
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The staff was good and out room was clean. Stayed two nights
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for taking the time to share about your experience at the Courtyard Troy!We look forward to seeing you again soon.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Very noisy. We could hear people above us and a lot of machinery noise. Options for eating were limited in restaurant in Marriott.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for taking the time to share about your experience at the Courtyard Troy. Please let us know when you revisit so we can ensure you are in the quietest location possible to provide a more pleasant experience.Our new Bistro staff is currently going through onsite training for a more optimal experience when dining with us. On the bright side, our new menu options will be launching in April!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
So little water pressure in the tub that the shower didn’t work which is the reason for the low score. Didn’t discover this until trying to take a shower in the morning.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Caitlyn AGM, Gestion de l’hôtel
Thank you for taking the time to share your experience at the Courtyard Troy. We were able to check and verify this room has been addressed by our team and has since been functioning at the appropriate levels.
par un voyageur
Too Expensive Poor Value
Publié le 25 janv. 2024 sur HotelsWay too expensive. Pool closed. Should automatically reduce price when pool is closed. NO free breakfast. Won’t stay again.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Caitlyn, Gestion de l’hôtel
Hello Mildred,Thank you for taking the time to share about your experience at the Courtyard Troy. As a common practice with outdoor pools, they are opened seasonally based on the weather. We do appreciate your review and hope to have you stay with us in the future!Thank you,
par un voyageur
Publié le 2 janv. 2024 sur Expedia
We really enjoyed our stay here after a full day of driving it was the perfect spot to stay for the evening. We would stay here again if passing through the area.
Commentaires de Gestion de l’hôtel
3 janv. 2024 par Caitlyn AGM, Gestion de l’hôtel
Hello James M.,Thank you for taking the time to share your experience of the Courtyard Troy. It was truly a pleasure having you as a guest and we hope to welcome you back soon!
