Ratings based on 136 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 29, 2023 on Expedia
We upgraded to what should have been a superior sea-view. 😬 A sea-view we did get room 208 but it most certainly wasn’t a superior. The room had a funny smell likened to a wet babies nappy. We pulled out the bed to see if there was anything behind as that’s where the smell seemed to be coming from but we didn’t find anything so just put it down to a smelly room. Lucky for me I had some spray which helped mask the smell. The carpet in the room needed a good clean. The hotel is just a little grubby in areas which is a shame as that’s down the cleanliness. The breakfast was ok although it was just warm. The location is perfect though and it didn’t cost the earth to stay there so that’s a bonus.
Comment from Hotel Management
Oct. 30, 2023 by Bernie, Hotel Management
Dear Sarah, I am pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done!Best wishes, Bernie KoryckiGeneral Manager
by A traveller
Posted Oct. 25, 2023 on Expedia
Comment from Hotel Management
Oct. 31, 2023 by Bernie, Hotel Management
Dear Glenn, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay! Best wishes, Bernie Korycki General Manager
by A traveller
Posted Oct. 22, 2023 on Hotels
Comment from Hotel Management
Oct. 24, 2023 by Bernie, Hotel Management
Dear Michael, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie Korycki General Manager
by A traveller
Nice stay
Posted Oct. 10, 2023 on HotelsNice clean and comfortable accommodation, great location
Comment from Hotel Management
Oct. 11, 2023 by Bernie, Hotel Management
Dear Mark, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!Best wishes, Bernie Korycki General Manager
by A traveller
Disappointed with the room as no choice was given
Posted Oct. 8, 2023 on HotelsEnjoyable one night stay at this dog friendly hotel. My only downside was that we were put in a room at the back of the hotel. I would have asked for a sea view room but on the booking form there was nowhere to put any preferences.
Comment from Hotel Management
Oct. 9, 2023 by Bernie, Hotel Management
Dear Jane,I am glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager
by A traveller
Good value and friendly service
Posted Oct. 8, 2023 on HotelsLovely hotel in a great location. Lovely welcome and the staff were very helpful with any questions we had. Very good value for money. Loved the coffee shop underneath the hotel for a morning coffee and pastry! Would definitely come and stay again - St Mawes is a lovely location.
Comment from Hotel Management
Oct. 9, 2023 by Bernie, Hotel Management
Dear Aimee,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager
by A traveller
Posted Oct. 2, 2023 on Hotels
Comment from Hotel Management
Oct. 9, 2023 by Bernie, Hotel Management
Dear Katie,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager
by A traveller
Posted Sep. 22, 2023 on Hotels
Comment from Hotel Management
Oct. 9, 2023 by Bernie, Hotel Management
Dear David,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager
by A traveller
Posted Sep. 17, 2023 on Expedia
The place was clean and quiet. Bedrooms were neat and clean.
We did not have time to view the surrounding areas to the building.
I would suggest inclusion of small fridges in rooms as a long/medium term plan.
Comment from Hotel Management
Sep. 18, 2023 by Bernie, Hotel Management
Dear Chris, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager
by A traveller
Posted Sep. 17, 2023 on Hotels
Comment from Hotel Management
Sep. 18, 2023 by Bernie, Hotel Management
Dear Martin, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager
