6/10 Okay
ASHLEY, VIOLA
Travelled with family
Nov 18, 2025
When we arrived there were guests that had been waiting at the front desk for over 30 minutes and no staff was available. We looked all over and knocked on staff doors as they had done but could not find any staff. We had 11 in our party and 5 rooms reserved. We waited about 20 minutes and finally a staff member showed up. She was very kind and did apologize however, it was very odd and she was quite frantic (but there were 15 people standing in the lobby at that point waiting for service). Once checked in we were supposed to have 5 King Suite rooms - we only were given two - the rest were regular king rooms - same price. We had 3 with us and no pull out couch so my son didn't have a place to sleep - we did go back to the desk and the lady was nice and gave us a room for my son - no charge for the trouble. We still had three rooms however, that we paid for King Suite and only had King Room. Rooms were clean - breakfast was so-so.
ASHLEY
Stayed 1 night in Nov 2025