Ratings based on 432 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
The room was very dusty. The floor was filthy. I had to ask for a cloth to wipe down the furniture. The breakfast area didn’t have much condiments like syrup for example. There were ants crawling all along the space. Not very sanitary. Pool was not clean so we didn’t end up going in. There is construction all around the building. No fresh air was available due to windows being screwed shut. Barely any hot water in the shower. The room looks good in photos, lacking in person.
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Hello, we are sorry that your stay on this occasion was not so pleasant, we want to let you know that we always try to provide the best service, we appreciate your preference and we hope to count on your soon visit again.AMAKA CALMA TULUM
by A traveller
Posted Jan. 28, 2024 on Expedia
Great hotel, welcoming lobby, really beautiful. However, telling us the room next door would only be separated by a sliding door would have been appreciated, we didn't felt we were in a private suite.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Thank you very much for your comments, they help us improve, we are glad that you had an excellent stay. We send you a cordial greeting, and we hope to visit us again.Greetings,AMAKA CALMA TULUM
by A traveller
Posted Jan. 23, 2024 on Expedia
Loved staying here it was SUPER convenient. Right next to the main strip in La Veleta, a nice cheap and delicious taco stand, full kitchen, quiet, convenient. The only thing missing was if the pool got some sun :( then it would be PERFECT! Still would stay again :)
Comment from Hotel Management
Jan. 23, 2024 by Customer Service, Hotel Management
Greetings from Tulum!We thank you for your comments.We are always looking to improve for our guests, comments are always appreciated and we are happy to know that you had a comfortable stay, we thank you for your preference.We hope to see you soonAMAKA CALMA TULUM
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Servicio al cliente, Hotel Management
Hola, gracias por tu puntuación, nos ayuda mucho a mejorar y perfeccionar nuestros servicios para ti y otros huéspedes, lindo día.AMAKA CALMA TULUM
by A traveller
Cute hotel in tulum
Posted Jan. 17, 2024 on HotelsHotel was cute, comfortable bed, clean and spacious. They helped bring luggage up the stairs which was very much appreciated. The hotel itself is very close to many restaurants and shopping downtown!
Comment from Hotel Management
Jan. 17, 2024 by Customer Service, Hotel Management
Greetings from Tulum!We warmly thank you for your comments.We are always looking to improve for our guests, comments are always appreciated and we are happy to know that you had a comfortable stay, we thank you for your preference.We hope to see you soonAMAKA CALMA TULUM
by A traveller from Katy
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Servicio a huéspedes, Hotel Management
Hola, gracias por su puntuación, nos ayuda mucho a mejorar y perfeccionar nuestros servicios para ti y otros huéspedes, lindo día.AMAKA CALMA TULUM
by A traveller
Posted Jan. 3, 2024 on Expedia
Very friendly staff. We checked in and we were suprised to have a bigger room than expected.
Very beautiful place. I recommend
Comment from Hotel Management
Jan. 8, 2024 by Customer Service, Hotel Management
Greetings from Tulum!We warmly thank you for your comments.We are always looking to improve for our guests, comments are always appreciated and we are happy to know that you had a comfortable stay, we thank you for your preference.We hope to see you soonAMAKA CALMA TULUM
by A traveller from Quebec
Posted Jan. 3, 2024 on Expedia
Nice garden, nice room and confortable bed. The pool area is pretty nice as well BUT our room was separated from the only guest's one by a sliding door. You can hear everything, from the cell phone vibration to the whispering of the other guests. Even the light come through from the side and the bottom of the door. We shorted our stay. If intimacy and quietness matters, be advised.
Comment from Hotel Management
Jan. 8, 2024 by Customer Service, Hotel Management
Greetings from Tulum!We warmly thank you for your comments.We are sorry that your stay on this occasion was not so pleasant, we want to let you know that we always try to provide the best service, we appreciate your preference and we hope to count on your soon visit again.AMAKA CALMA TULUM
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Servicio al cliente, Hotel Management
Hola, gracias por tu puntuación, nos ayuda mucho a mejorar y perfeccionar nuestros servicios para ti y otros huéspedes, lindo día.AMAKA CALMA TULUM
by A traveller
Posted Dec. 23, 2023 on Expedia
First of all, this property is beautiful. In the middle of Tulum neighborhoods I did not expect such a beautiful oasis. With its tall wood fences and stone walls the interior open courtyard with pool is a piece of paradise, hammocks over the pool, trees and hanging lights. We stayed in one of the ground floor penthouse units for only $215 US, it had 2 bedrooms, 2 bathrooms, a living room, kitchen, even a washing machine. It had a personal patio with hammock and small lounging pool. Couldn't believe the amount of space for the price. Free breakfast was provided in the morning, I cannot really judge its quality because it is the only hotel breakfast I had in Mexico, so I don't know what is standard. It was self serve from a bar with several options, the patio area we ate at was by the pool and very pleasant. Overall we were very impressed by the hotel, and would have enjoyed staying there longer.
Comment from Hotel Management
Dec. 23, 2023 by Custome service, Hotel Management
Greetings from Tulum!We warmly thank you for your comments.We are always looking to improve for our guests, comments are always appreciated and we are happy to know that you had a comfortable stay, we thank you for your preference.We hope to see you soonAMAKA CALMA TULUM
