Ratings based on 26 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 22, 2021 on Expedia
I work remote. I booked this place because they said they had WiFi. They did not have functional wifi when I got there. So I never checked in or even entered my room (it wasn’t ready yet).
I grabbed my bag, when across the street to finish work and booked a different hotel.
It’s been a week and Expedia still can’t reach the hotel to request a refund for my room. I guess they don’t have wifi nor do they answer the phone. Complete lack of integrity.
by A traveller
HORRENDOUS!!
Posted Feb. 17, 2021 on HotelsThere was no receptionist and we waited for 3 hours for a security guard to show up. In the mean time the housekeeping person was alleging that my prepaid reservation was NOT paid and they were trying to charge me for the room AGAIN. To add insult to injury, after having paid for a "suite", they put me in the lowest category possible as they had oversold the hotel. Nobody from reception showed up the entire day even though the person was allegedly on their way the entire afternoon. The housekeeping person said that I would receive a discount the following day. Surprisingly enough there was actually someone at reception that offered no apologies or seemed to give a rat's a$$ about my experience. He said he could not offer any kind of compensation and just simple did not care. The hotel is described as eco chic. I see the eco part but NOT the chic. The room is barely basic and there were ants in the bed. The worst experience I have ever had in México which is very surprising since I usually have exceptional service every where. HORRENDOUS!! Please avoid at ALL COSTS!!
Comment from Hotel Management
Feb. 18, 2021 by Sergio, Hotel Management
Thank you for your comment we will take it into consideration to improve.
by A traveller
Posted Feb. 16, 2021 on Expedia
We enjoyed our stay here! Our room was clean and comfortable. The staff was very nice and accommodating. We enjoyed talking with the staff and getting local recommendations. The location is a bit on the south end but we still felt very comfortable walking everywhere and there were great restaurants nearby. The small patio soaking tub was a nice touch to cool off. Would for sure stay here again! Thanks for the warm accommodations!
Comment from Hotel Management
Feb. 19, 2021 by Sergio, Hotel Management
Thank you for your comment, we are glad you had a great time with us, we will keep working hard to ensure confort on our hotel.
by A traveller
Posted Feb. 11, 2021 on Expedia
The Standard Cabin is very basic but everything works. The deck at the entryway is very small and barely functional. Inside the dark wood initially looks cool but there is barely any lighting so it is always dark. No place to hang any clothes. The beach is 1 minute away as the bird flies but beach access is tightly controlled. You will need to pay to get to the beach or sneak through a hotel.
Breakfast was good. If you are a backpacker looking for a basic room it will work. We stayed one night of our 5 night reservation and forfeit the rest opting to stay at a nearby hotel on the beach.
Comment from Hotel Management
Feb. 11, 2021 by Sergio, Hotel Management
Thank you for your comment, we will consider it to improve in our future reservations. We are sorry to hear it was not what you expected.
by A traveller
Posted Feb. 5, 2021 on Expedia
Comment from Hotel Management
Feb. 18, 2021 by Sergio, Hotel Management
Thank you for your evaluation, we will keep working to keep making your stay confortable.
by A traveller
Dishonest Management, Rooms that Flood & Mosquitos
Posted Feb. 4, 2021 on HotelsThe rooms leak/flood, there is a large stagnant mosquito breeding pond right in the center, and the management is atrocious. If you stay here DO NOT pay in advance, as they will lie and do anything to keep your money when you invariably check out early. STAY AWAY!!! You have been warned, this place has horrible reviews for a reason.
Comment from Hotel Management
Feb. 5, 2021 by Sergio, Hotel Management
Thank you for your review, we will have your comment in consideration to improve.
by A traveller
Posted Jan. 21, 2021 on Hotels
Comment from Hotel Management
Feb. 11, 2021 by Sergio, Hotel Management
Thank you for your comment, we will consider it to improve in our future reservations.
by A traveller
Good hotel but it’s being closed and rebuilt
Posted Jan. 20, 2021 on HotelsGood place overall reccomend
Comment from Hotel Management
Feb. 11, 2021 by Sergio, Hotel Management
Thank you for your comment, we will consider it to improve in our future reservations.It was a pleasure having you here Ryan, but only one part is being rebuilt so we will stay open hopefully next time you visit everything will be bigger and better.
by A traveller
Posted Jan. 13, 2021 on Hotels
Ok but too loud, had a nightclubs in the hotel blaring music until 6am.
Comment from Hotel Management
Feb. 11, 2021 by Sergio, Hotel Management
Thank you for your comment, we will consider it to improve in our future reservations.
by A traveller
Great Place to Stay
Posted Aug. 29, 2020 on HotelsHad an amazing stay. Julia is awesome and always available.
Comment from Hotel Management
Aug. 29, 2020 by Julia Ramírez , Hotel Management
Hola Alex!
Thanks for your comments, it was a pleasure meeting you both!
I hope you come back soon, you have your home in Tulum!
Have a good and safe trip home.
Greetings from all team
